Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 25 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education.

Customer expectations are evolving, and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three!

We leverage AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.

Exotel's impact extends beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX.

Exotel goes beyond technology. We partner with you to craft customized solutions that unlock the true potential of AI-driven communication. Exotel wins when you win.

Let Exotel be your guide through the changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation #likeafriend.

For additional information, www.exotel.com

About Omind

Omind is a leading provider of cutting-edge solutions that harness the power of artificial intelligence, machine learning, and intelligent automation to redefine customer experiences and accelerate business growth. Our comprehensive suite of Digital Customer Experience Management (CXM) products and Automation solutions empowers organizations to seamlessly collect, integrate, and act on customer data—enabling personalized, impactful interactions at scale.

We are committed to helping businesses navigate the complexities of a digital-first world by offering tools that not only enhance operational efficiency but also foster meaningful customer engagement. From real-time insights to predictive analytics, Omind’s solutions equip enterprises with the intelligence they need to anticipate customer needs, optimize processes, and drive sustained success.

Our Mission

To harness the full potential of AI to empower businesses of all sizes to thrive in the rapidly evolving digital landscape.

Our Vision

To be the leading AI provider, driving positive transformation in industries worldwide. We envision a future where intelligent technologies are seamlessly integrated into business operations, enhancing efficiency, fostering innovation, and contributing to the overall betterment of society.

At Omind, we are not just building technology—we are shaping the future of customer experience through intelligence, innovation, and impact.

For additional information, www.omind.ai

About FusionCX

For additional information, www.fusioncx.com

For additional information, www.sprinklr.com

Convin is a state-of-the-art conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time and post-call analysis suites, addressing critical challenges such as manual intervention and reactive quality assurance.

For additional information, www.convin.ai

TeleCMI is a leading AI-powered cloud telephony solution designed for businesses of all sizes. TeleCMI, a G2 leader in the Asia Pacific region & Best Software Award Winner of 2025, offers an advanced AI-based platform with seamless integration with multiple CRMs and helpdesk tools. With 7+ global data centres dedicated to high performance and security, TeleCMI ensures compliance with HIPAA and GDPR standards and delivers high voice quality with low latency. Our comprehensive offerings include virtual number services, SMS services, toll-free number services, international business number solutions, phone call API, cloud contact centre services, and hosted PBX solutions. TeleCMI offers cloud-based global calling solutions across 80+ countries, including AI-powered features, AI streaming, and WhatsApp integration, making it a versatile and robust solution for all your communication needs and catering to global and enterprise audiences across all sectors and industry sizes.

For additional information, www.sprinklr.com

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of customer experience to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organisations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

For additional information, www.genesys.com

FRTNS24 Outsourcing LLP (Fortunes24) is a premier business outsourcing service provider that specializes in offering comprehensive solutions to help organizations thrive. Our team of experienced professionals is dedicated to providing exceptional services tailored to the unique needs of each client.

SIMPLIFY: We analyze and optimize your business processes, removing redundancies and streamlining workflows.

SCALE: Our solutions are designed to grow with your business, ensuring flexibility and scalability for long-term success.

SUCCEED: By leveraging our expertise, technology, and commitment, we help your business scale globally with minimal effort, leading to measurable success.

Our USP:

Customized Solutions

Every organization is unique, and Fortunes24 recognizes this. We tailor our services to the specific requirements of each client, ensuring that they receive the support they need to achieve their business objectives.

Skill Based Hiring

This approach is designed for long-term retention, reducing skilling and training costs, which helps the customers with flexible pricing solutions.

For additional information, www.fortunes24.com

For additional information, https://www.thetelephony.co/

For additional information, www.apna.co

Founded in 2014, Teramind has emerged as the global leader in user and entity behavior analytics (UEBA), helping over 10,000 organizations in more than 125 countries protect their data, people, and operations.

Teramind's platform offers robust insider threat management, behavioral data loss prevention (DLP), and in-depth incident forensics through granular user behavior telemetry. Using AI and machine learning models trained on anonymized enterprise datasets, our technology identifies early red flags such as communication toxicity, abnormal data access patterns, and disregard for security policies—allowing teams to intervene before an issue escalates.

For additional information, www.teramind.co

For additional information, www.roundrobintech.com

For additional information, www.icons.net.in

FlashIntel is a cutting-edge company specializing in revenue acceleration solutions.

Our flagship product, FlashRev, integrates sales intelligence with engagement capabilities to help businesses identify high-value prospects and effectively engage them. FlashRev offers tools like contact data, social intent insights, and seamless CRM integrations, enhancing the efficiency of sales and marketing teams. Additionally, FlashIntel provides FlashClick for partner enablement, FlashAI for advanced data analytics powered by AI, and PiPaaS for pipeline development, ensuring comprehensive support for go-to-market strategies. These solutions are designed to scale for businesses of all sizes, making FlashIntel an invaluable asset for optimizing sales and marketing efforts

For additional information, www.flashintel.ai