FLOW WFM is an AI-powered, self-serve workforce management suite that arms BPMs with a single solution to intelligently execute the full WFM lifecycle. It brings the best of AI/ML for forecasting, planning and scheduling your workforce to boost employee and customer experience. The suite helps WFM teams intelligently automate data management and drive critical decisions with powerful analytics.

FLOW ensures that you match the right agent with the right skills at the right time for every customer interaction. Surpass every KPI with the insights you need, when you need them and how you need them.

For additional information, www.flowwfm.com

Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education.

Customer expectations are evolving, and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three!

We leverage AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.

Exotel's impact extends beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX.

Exotel goes beyond technology. We partner with you to craft customized solutions that unlock the true potential of AI-driven communication. Exotel wins when you win.

Let Exotel be your guide through the changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation #likeafriend.

For additional information, www.exotel.com

Meet Matterway’s Intelligent Assistant. The most economic and stress-free way for BPOs to push beyond and cut handling times by 76%.

The Assistant is an interactive screen-aware sidekick for agents that was built to eliminate their daily frictions. It seamlessly integrates into any system, document, or web application BPOs and their clients already use, so they can optimize more processes, more economically. Thanks to its end-to-end no code platform and low-code SDK, improvements are fast, and coordination is easy.

Matterway’s customers include globally leading BPO firms like Cognizant, Genpact, Concentrix and ADP and European blue chips like Porsche, Deutsche Telekom and Audi.

For additional information, www.matterway.io

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite enriches human interactions and empowers your contact center as a brand guardian. We unlock the true voice of the customer and deliver what brands crave: engaging interactions, business intelligence, and profit. Only Calabrio ONE unites workforce optimization, human agent and virtual agent(BOT) analytics and business intelligence solutions into a true-cloud, enterprise-grade suite that is as agile as your business needs. Calabrio Inc is headquartered out of Minneapolis, USA with a global presence and a delivery centre in Noida, India.

For additional information, www.calabrio.com

Visit our demo centre to see how Calabrio will improve your contact centre performance: https://www.calabrio.com/resource-center/demo-center/

C-Zentrix is a specialist in contact center and customer experience technology. It is amongst the leading software product companies of the world providing best-in-class contact centre software and enterprise level software for superior customer experience.

C-Zentrix was developed with a vision of creating next-generation, simplified contact center technology solution by offering customer engagement centers to enable better communication and provide a 360° experience to the end customer.

Our voice products and solutions are extensively used for Predictive Dialing, Inbound/Outbound Skill based call routing, Interactive Voice Response System (IVRS), IPBX, Voice and Screen Loggers, Callblast, Missed Call etc.

Our digital products includes Helpdesk/Ticketing CRM and lead management solution (LMS) which enable our customers across industries to provide a better customer experience for their end customers bringing in higher productivity for the business.

C-Zentrix Omnichannel is an all-in-one customer experience solution. It includes voice, non- voice like chat, SMS, Social Media (WhatsApp, Facebook, Twitter, Instagram etc) along with Helpdesk CRM. It is transforming Customer Experience to new heights.

C-Zentrix AI in contact center solution provides Voice bots, Chatbots, live call analytics and sentiment analysis.

C-Zentrix has presence across 4 continents with a special focus on the emerging markets. We are a market leader in India and rapidly growing in new geographies. C-Zentrix works with organizations across industries to power their customer engagement centers.

For additional information, www.c-zentrix.com

Founded in 1934, we are passionate about excellence and innovation in teaching and assessment and helping people reach their potential.

Every year we train over 400,000 learners across 47 countries in our centres and connect with a further 80 million online. We combine this with a world-leading reputation in assessment and deliver assessments to over 2 million people a year.

Our scalable training solutions are delivered face-to-face or online by our qualified experts. Our courses are suitable for professionals in all stages of their career. We offer a bouquet of services from English language level testing (also suitable for recruitments), English language training, audits and IELTS training. We also train in the area of written and spoken professional skills such as Customer service, Selling Skills, Email Writing, Presentation Skills, Interpersonal Skills etc.

We work with leading corporates, institutions and governments worldwide to deliver scalable, engaging and impactful solutions that help your people communicate with the world.

The British Council has expanded its online learning portfolio massively over the last few years. With our English Online portfolio of courses, we have created powerful learning solutions for learners to improve their English and communication skills for all levels and learning needs.

For additional information, www.britishcouncil.in

FinacPlus provides Virtual Backoffice and Data Services to Global Clients from Mortgage, Private Lending, Financial Services, Banking, Ecommerce, Real Estate, Private Equity, Hedge Funds, Mutual Funds, Investment Management, Capital Market Intelligence and Data Analytics industries.

Our services to the above industries are mainly focused on, but are not limited to, Operations Support, Loan Origination, Loan Underwriting, Loan Servicing, Accounting, Treasury, Loan Processing Software Development & Testing, Data Science, Digital Marketing, SEO, Web Applications Development, Salesforce Development, Fund Accounting, Billing, Vendor Management, Inventory Management, Customer Service, Financials Data Research, Corporate Management Data Research, Data Collection Automation etc.

FinacPlus is a one-stop service provider for small and medium sized organizations to scale up their operations with world class workforce at cost-effective price with real time availability, greater reliability, and high- level efficiency.

Founded in 2017, FinacPlus has now become 460+ employee company and an integral part of 28+ clients’ operations across globe and contributed to the success of businesses of clients with 4X growth.

For additional information, www.finacplus.com