Enate: The Smart Way to Run SaaS Service Delivery Operations

Enate is a lightweight, AI-enabled orchestration platform built for speed and simplicity. It cuts through the complexity of service delivery by giving BPOs and shared service leaders one clean, powerful view of operations so every task flows to the right person, at the right time.

No more wrestling with shared mailboxes, disconnected systems, or clunky legacy tools. Enate organises work smarter, embeds AI into workflows, and puts leaders in full control across delivery. The impact: faster turnaround, fewer errors, lower costs, and happier clients.

Our customers include some of the world’s largest BPOs and global middle/back offices. One petroleum giant used Enate to streamline F&A operations across 20 countries and 15 languages in just 12 weeks, achieving 40% effort savings while strengthening visibility, efficiency, and vendor relations.

Enate makes scaling automation simpler, sharper, and far more effective without disrupting what already works. This isn’t just orchestration. It’s service delivery reinvented.

For additional information, www.enate.io

Acefone is a cloud-based communication platform for businesses with powerful products, including Interactions Hub, Contact Center Studio, API Connect, and Campaigns. These products are developed keeping customer experience as priority. Serving over 500 enterprises, Acefone has a proven track record of across industries with 20+ pre-built integrations.

With 99.95% uptime guarantee, Acefone offers enhanced productivity, high-quality business communication for sales and customer success. Acefone's wide range of oerings enables businesses to optimize their communication infrastructure, increase productivity, and enhance customer experiences irrespective of their geographical locations. Its intuitive dashboard filled with insights provides rich features including omnichannel interactions, mobile CLI, interactive voice response (IVR), auto-dialer , campaign management, and more. It allows organizations to manage inbound and outbound calls, as well as other channels such as WhatsApp, chat, and SMS - all from a single platform.

For additional information, www.acefone.com

EPOS designs, manufactures, and sells high-end audio solutions for business professionals around the world.

Building on decades of psychoacoustic research on how the brain perceives sound, EPOS designs audio solutions that provide the best conditions for the brain, so you and the people you communicate with can achieve more with less brain energy spent.

With headquarters in Copenhagen, Denmark, EPOS builds on more than 120 years’ audio expertise and operates in a global market with offices and partners in more than 60 countries.

For additional information, www.eposaudio.com

Sarv is a one-stop solution for AI, Data, and Communication. The organisation aims to curate and deploy state-of-the-art technology that helps organizations scale effortlessly.

Since 2011, Sarv has enabled businesses to deliver a smoother customer experience with its data and communication solutions, offering customised functionality and flexibility.

Founded and governed by the technology experts, Sarv offers strategic technology advice with complete control over architecture, security, customization, and long-term scalability.

The company is led by solution architects and industry experts in emerging fields like Data Science, IoT, and Machine Learning. With a versatile portfolio featuring DeepCall (cloud contact center), Sarv CAI (conversational AI), Naam[dot]ai (caller identification) and more.

For over 15 years, Sarv has helped over 50,000 businesses of various sizes, including over 200 MNCs, SMBs and some of the largest cloud telephony projects with the government.

Sarv's specialties include Technology & Cloud Communication, Data Science & Data Management, Emergency Response Solutions and Artificial Intelligence.

For additional information, www.sarv.com

VION Consulting is a leading CX consulting and solutions partner, committed to redefining the way businesses connect with their customers and employees. We specialize in delivering seamless, secure, and engaging experiences that inspire loyalty and drive measurable results. As trailblazers in adopting next-generation technologies—including AI, speech recognition, and advanced analytics—we empower organizations to stay ahead in an ever-evolving digital landscape.

Our new-age, future-ready solutions that strategically use the right mix of AI and Human Touch (HT), form the backbone of our clients’ success, enabling them to meet their customer experience goals with precision and agility. From transforming interactions to optimizing workflows, we ensure every touchpoint delivers exceptional value. We have delivered some of the largest CX transformation projects involving AI and automation functions like real time agent empowerment, automated summarization, AI driven automated QM and Interaction Analytics.

At VION Consulting, excellence is not just a goal; it is the foundation of everything we do. Our dedication to driving meaningful impact continues to set us apart, fostering growth for our clients and advancing the industry as a whole. Join us as we shape the future of CX, one transformative experience at a time.

For additional information, www.vion-consulting.com

Vonage is a global CPaaS innovator helping contact centres across the globe build secure, trusted, and branded customer connections. With programmable SIP trunking, businesses can extend global voice reach while ensuring local hosting, compliance, and carrier-grade reliability. Vonage’s Branded Communications suite - Branded Calling and Branded Messaging, enables verified and visually rich customer interactions that boost answer rates, trust, and conversion. Backed by Vonage’s global cloud and local carrier partnerships, customers can easily embed branded, intelligent, and compliant experiences into every workflow, turning every call into a trusted conversation and every message into a meaningful customer engagement.

For additional information, www.vonage.com

Shyena Tech Yarns is a Data Science Company specializing in developing customized AI & Data centric solutions. With over 100+ successful AI & Data Centric solutions delivered, we partner with our Customers to co-create mission critical business applications using Traditional AI, Generative AI, Data Engineering, Data Integrations, Data Visualization, App Modernization, ML Ops and Cloud Operations. We are a trusted AI & Data Competencies partner to our customer based in India, USA, UK, Singapore, Netherlands, and the Middle East.

For additional information, www.shyenatechyarns.com

ClearTouch is a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs, and financial services companies in India. A subsidiary of TCN, Inc., a global contact center technology provider, ClearTouch introduced the first cloud-based contact center platform in India in 2016. ClearTouch combines a deep understanding of the needs of call centers with a unique approach to pricing -- no contracts, monthly minimums, or maintenance fees -- that supports rapid scaling and instant flexibility to changing business needs. ClearTouch's contact center platform features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics, and collaboration & accessibility. Its suite of compliance tools helps businesses meet the requirements of telemarketing and telecommunications regulations both in India and North America. Trusted by companies of all sizes in the healthcare, insurance, financial services, banking, and BPO industries, among others, ClearTouch is headquartered in Chennai and maintains offices in Bengaluru, Hyderabad, Delhi, and Mumbai.

For additional information, www.cleartouch.com

Deepija Telecom Pvt. Ltd., established in 2009, is a leading provider of enterprise communication solutions, backed by 15 years of expertise in telecom software innovation. Its flagship platform, ConVox, is designed as a unified communication ecosystem that seamlessly integrates Contact Center, Communication APIs, Unified Communications, and AI-driven automation into a single scalable platform.

With a strong global footprint and a customer base of 1500+ clients, Deepija serves enterprises across BFSI, healthcare, telecom, BPO, and government sectors. The company has successfully delivered large-scale deployments across India, as well as in the Middle East and Africa, enabling organizations to streamline customer engagement and enhance operational efficiency.

ConVox supports omnichannel interactions including voice, WhatsApp, email, and ticket management systems, ensuring seamless connectivity across customer touchpoints. Its AIpowered capabilities—such as voice bots, chatbots, QA automation, and advanced analytics— help businesses automate workflows, improve agent productivity, and gain actionable insights.

In addition to ConVox, Deepija offers specialized solutions such as Cloud PBX for enterprise telephony and Prison Calling Systems, catering to secure and regulated communication environments.

Backed by flexible deployment options—cloud, on-premises, and hybrid—and built on a secure, reliable infrastructure, Deepija Telecom continues to drive innovation in the communication landscape, empowering enterprises to scale, automate, and transform every customer interaction.

For additional information, www.deepijatel.com

wAnywhere, a product of ShepHertz Technologies Pvt Ltd, is an AI led security and compliance platform built to help Enterprises protect sensitive data across distributed and hybrid work environments. It is the world’s leading solution used by some of the largest Business Process Outsourcing (BPO) organizations to ensure data protection and avoid any data-theft or leakages by agents.

For Enterprises, especially in BFSI, healthcare and telecom, where data security and privacy are of critical business need, wAnywhere provides mobile detection, not at desk detection and multiple persons detection in real-time with the best-in-industry AI features to enforce Clean desk policy. It provides PII masking, audit trail, live monitoring, object detection, and takes actions like Blackout, Screen lock and OTP authentication.

Besides, wAnywhere also measures and enhances Productivity, does monitoring and engagement. Being used by some of India’s largest conglomerates, it provides real-time visibility into workforce activity and system interactions. It also generates real-time and detailed analytics with drill-down reports and dashboards.

wAnywhere is highly customizable and available for both SaaS and On-premises deployment and is compatible with all leading cloud providers. Moreover, it now can be reinforced with our Enterprise browsers to enhance security, compliance as well as productivity.

For additional information, www.wanywhere.com