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The new normal acting as a catalyst for rapid transformation of the traditional BPO model. It is shining a light on how flexible outsourcing partners have been with their clients when conditions change rapidly and how far along the digital journey they have ventured. Where an Outsourcing lacks preparedness and flexibility, customer may choose to end the relationship and perhaps take work back in-house. Equally, there will be cases where providers are lauded for their practical approach. How BPOs respond beyond the immediate crisis will determine the winners and losers in the future, and whether the industry as a whole thrives or not.
Verint
Infosys BPM
Genpact
Avaya
Avaya
Concentrix
Freshworks Inc.
Tech Mahindra
Verint Asia
Freshworks
Mphasis
Automation Anywhere
Capgemini
ClearTouch
Accenture
Wipro Limited
Sutherland
Startek
IGT Solutions
Conduent
Alorica
Cognizant
Conneqt Business Solutions
Customer Contact Leader of the Year
Award given to the Executive/Director level contact who manages and directs the entire center including staff, systems and practices.
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The Artificial Intelligence Excellence Awards
The Award will recognize those organizations, who bring AI to Work and apply it to solve real problems.
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Workforce Innovation of the Year
The BIG Innovation Awards recognize those organizations and people who bring new ideas
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Best in Class Remote Contact Center
The Award will recognize those organizations, who successfully managed the remote working in 2021.
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Best Contact Center Training & Development Program
Award presented to the BPO with the overall best design and features to enhance employee satisfaction. It is aimed at centralised centers
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The Cybersecurity Excellence Awards
For cyber security experts, technology developers taking proactive steps to thwart attacks and take preventative measures to remain one-step ahead so responses can be quick and efficient.
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Stratus Awards for Cloud Computing
The 2021 Stratus Awards recognize those companies innovating in the Cloud and providing offerings that are truly differentiated in the market. As modern consumers and businesses alike adopt more and more cloud-based services rewarding those who are uniquely adding value to our daily lives is increasingly more important.
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BPO Excellence Award
2021
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Best Contact Center Culture
This will represent the Best working Culture management in WFH, WFO in 2020-21
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Best Place to Work
The Best Places to Work identify the organizations doing all they can to improve the performance by challenging their employees in an environment that makes work fun and engaging
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BPO of the Year
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Showcase thought-leadership by showing your target market who you are, what you do and why they should get to know you
Chance to renew longstanding connections with existing clients and initiate new business with potential clients
Sponsoring our event offers you the opportunity to reach uniquely targeted audience and reach the decision makers.
Engage and connect with delegates before, during or after the event.
Take the stage and educate your audience on how your company technology can drive their business forward
₹10,000
₹12,500
₹15,000