Delegates
Partners
Speakers
Companies Attended
Value Creation for BPOs and their customers
Our Partners
Platinum Partner
Telecast Partner
Customer Experience Partner
Gold Partner
Silver Partners
Empowering Work from Anywhere
Contact Center Automation Partner
Exhibit Partners
Business Development Partners
The new normal acting as a catalyst for the rapid transformation of the traditional BPO
model. It is
shining a light on how flexible outsourcing partners have been with their clients when
technological changes rapidly and how far along the digital journey they have ventured.
Where
Outsourcing lacks preparedness and flexibility, customers may choose to end the
relationship and
perhaps take work back in-house. Equally, there will be cases where providers are lauded
for their
practical approach. How BPO responds beyond the technological changes will determine the
winners and losers in the future, and whether the industry as a whole will thrives or
not.
The Summit will present you with new ideas and real-world examples of how to overcome
challenges while driving breakthrough business performance. Meet the best Industry
Leader and
learn how to shift services from standardizations to enabling innovation through
technology,
insight, and rapid execution of ideas.
Who should be a part of this Summit
CXO's/ Head/ VP/ President/ Directors:
- Technology
- IT
- Operation
- Delivery
- CX
- Quality
- Information
- Security
- Data
- Analytics
- Service
- Contact Centre
- Transformation
Featured Speakers
Bala Prasad Peddigari
Chief Innovation Officer and Global Head - Technology Advisory Services
Tata Consultancy Services
Venkatesh P
Head - Business Continuity Management Central Operations
Cognizant
Rituparn Bakshi
Head - Quality Process Excellence and CX
Omega Healthcare Management Services
Ashutosh Sharma
VP & Sales Head (India)
Kore.ai
Jeetendra Singh
Head of Data Science Analytics & Innovation
WNS
Anoop Kumar P
Vice President and Head - Business Excellence
Infosys
Sundar Hariharan
Vice President and Head of Client Digital Delivery Alorica IQ
Alorica India
Uthaman Bakthikrishnan
Executive Vice President
ClearTouch
Ashu Kakkar
Chief Information Office
ITC Infotech
Satyam Lad
Product Management Director
Assertion
Sushant Purushan
EVP & India Business Head Cloud First and Digital IMS
3i Infotech Ltd
Vikas Wahee
Head of Solutions, BPM & ITES
FLOW
Dhipak Dhar
Senior Director - Digital CX India Business Leader APAC and Sogeti
Capgemini
Kartik Khambhati
Co-Founder & Chief Business Development Officer
HoduSoft
Anuj Bhalla
President & Global Head Delivery Excellence & Integrated Cloud (App Modernization & Hybrid Infra)
Tech Mahindra
Rishabh Lalwani
Director
RemoteDesk
Kiran Jonnakuty
Delivery Head – Enterprise Apps
Conduent
Hiroshan Gopalapillai
Chief Executive Officer
Pulse Telesystems Pvt. Ltd
Hemant Kanani
VP – Delivery Excellence & Transformation
Mphasis
John Praveen
VP and Head of Sitel Technical Support as a Service
Foundever
Murali Yalla
Vice Precident, Cloud First Quality Engineering
Accenture in India
Ranjan Moitra
Vice President and Country Head, Service Excellence
Sutherland
Stephen Ernest
Sr. Vice President- (International Operations)
Startek
Ram Mohan Natarajan
Global Head Business Transformation
Sagility
Amit Vk
Sr. Director – India Operations Head Insurance & Finance Delivery DXC Technology
DXC Technology
Kartar Saxena
VP - Strategic Business Group
[24]7.ai
Swapnil Nagvekar
Global head and Associate Vice President – Hexaware Technologies BPS
Hexaware technologies
Key Take-away and Special Features
Making BPO ready to cope up in New Normal.
Emerging technology in new era.
Embracing automation - Deliver new business capabilities and enhancing value of services in BPO industry.
Big shift - Artificial intelligence is getting ready for business, but are BPO ready for AI.
Analytics is changing the BPO Landscape
What next, what more -Emerging BPO Industry Tech-Trends in new normal
Cloud computing - key trends in making BPO industry optimize its business process.
Best Practices - Ensuring data security to drive performance in BPO.
A New World for BPO- Digitalization is transforming the growing BPO.
Change in BPO - Understand the opportunity and move early.
It's time for BPOs to change again in new normal
Importance of employee engagement with changing situations in BPOs
Future of work: The rise of the digital workforce.
Position BPO as digitally superior talent with new age technology.
Hybrid BPO - Hybrid work is the new normal
Reskilling the work force with next- gen technology.
The smart BPO - The future of customer interaction.
The smart BPO - The future of customer interaction.
The smart BPO - The future of customer interaction.
Awards Category
Customer Contact Leader of the Year
Award given to the Executive/Director level contact who manages and directs the entire center including staff, systems and practices.
Nominate Now
The Artificial Intelligence Excellence Awards
The Award will recognize those organizations, who bring AI to Work and apply it to solve real problems.
Nominate Now
Workforce Innovation of the Year
The BIG Innovation Awards recognize those organizations and people who bring new ideas
Nominate Now
Best in Class Remote Contact Center
The Award will recognize those organizations, who successfully managed the remote working in 2023.
Nominate Now
Best Contact Center Training & Development Program
Award presented to the BPO with the overall best design and features to enhance employee satisfaction. It is aimed at centralised centers
Nominate Now
The Cybersecurity Excellence Awards
For cyber security experts, technology developers taking proactive steps to thwart attacks and take preventative measures to remain one-step ahead so responses can be quick and efficient.
Nominate Now
Stratus Awards for Cloud Computing
The 2023 Stratus Awards recognize those companies innovating in the Cloud and providing offerings that are truly differentiated in the market. As modern consumers and businesses alike adopt more and more cloud-based services rewarding those who are uniquely adding value to our daily lives is increasingly more important.
Nominate Now
BPO Excellence Award
2023
This will represent the Best working Culture management in WFH, WFO in 2020-22
Nominate Now
Best Contact Center Culture
This will represent the Best working Culture management in WFH, WFO in 2020-21
Nominate Now
Best Place to Work
The Best Places to Work identify the organizations doing all they can to improve the performance by challenging their employees in an environment that makes work fun and engaging
Nominate Now
BPO of the Year
This will represent the Best working Culture management in WFH, WFO in 2020-21
Nominate Now
Why You should Sponsor
Showcase thought-leadership by showing your target market who you are, what you do and why they should get to know you
Chance to renew longstanding connections with existing clients and initiate new business with potential clients
Sponsoring our event offers you the opportunity to reach uniquely targeted audience and reach the decision makers.
Engage and connect with delegates before, during or after the event through a wide range of digital and onsite messaging opportunities
