Thursday, 21st September 2023

Taj MG Road, Bengaluru

Delegates

Partners

Speakers

Companies Attended

Value Creation for BPOs and their customers

Our Partners

Platinum Partner
Telecast Partner
Customer Experience Partner
Gold Partner
Silver Partners
Empowering Work from Anywhere
Contact Center Automation Partner
Exhibit Partners
Business Development Partners

The new normal acting as a catalyst for the rapid transformation of the traditional BPO model. It is shining a light on how flexible outsourcing partners have been with their clients when technological changes rapidly and how far along the digital journey they have ventured. Where Outsourcing lacks preparedness and flexibility, customers may choose to end the relationship and perhaps take work back in-house. Equally, there will be cases where providers are lauded for their practical approach. How BPO responds beyond the technological changes will determine the winners and losers in the future, and whether the industry as a whole will thrives or not.

The Summit will present you with new ideas and real-world examples of how to overcome challenges while driving breakthrough business performance. Meet the best Industry Leader and learn how to shift services from standardizations to enabling innovation through technology, insight, and rapid execution of ideas.

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Who should be a part of this Summit

CXO's/ Head/ VP/ President/ Directors:
  • Technology
  • IT
  • Operation
  • Delivery
  • CX
  • Quality
  • Information
  • Security
  • Data
  • Analytics
  • Service
  • Contact Centre
  • Transformation

Featured Speakers

Bala Prasad Peddigari
Bala Prasad Peddigari

Chief Innovation Officer and Global Head - Technology Advisory Services

Tata Consultancy Services
Venkatesh P
Venkatesh P

Head - Business Continuity Management Central Operations

Cognizant
Rituparn Bakshi
Rituparn Bakshi

Head - Quality Process Excellence and CX

Omega Healthcare Management Services
Ashutosh Sharma
Ashutosh Sharma

VP & Sales Head (India)

Kore.ai
Jeetendra Singh
Jeetendra Singh

Head of Data Science Analytics & Innovation

WNS
Anoop Kumar P
Anoop Kumar P

Vice President and Head - Business Excellence

Infosys
Sundar Hariharan
Sundar Hariharan

Vice President and Head of Client Digital Delivery Alorica IQ

Alorica India
Uthaman Bakthikrishnan
Uthaman Bakthikrishnan

Executive Vice President

ClearTouch
Ashu Kakkar
Ashu Kakkar

Chief Information Office

ITC Infotech
Satyam Lad
Satyam Lad

Product Management Director

Assertion
Sushant Purushan
Sushant Purushan

EVP & India Business Head Cloud First and Digital IMS

3i Infotech Ltd
Vikas Wahee
Vikas Wahee

Head of Solutions, BPM & ITES

FLOW
Dhipak Dhar
Dhipak Dhar

Senior Director - Digital CX India Business Leader APAC and Sogeti

Capgemini
Kartik Khambhati
Kartik Khambhati

Co-Founder & Chief Business Development Officer

HoduSoft
Anuj Bhalla
Anuj Bhalla

President & Global Head Delivery Excellence & Integrated Cloud (App Modernization & Hybrid Infra)

Tech Mahindra
Rishabh Lalwani
Rishabh Lalwani

Director

RemoteDesk
Kiran Jonnakut
Kiran Jonnakuty

Delivery Head – Enterprise Apps

Conduent
Hiroshan Gopalapillai
Hiroshan Gopalapillai

Chief Executive Officer

Pulse Telesystems Pvt. Ltd
Hemant Kanani
Hemant Kanani

VP – Delivery Excellence & Transformation

Mphasis
John Praveen
John Praveen

VP and Head of Sitel Technical Support as a Service

Foundever
Murali Yalla
Murali Yalla

Vice Precident, Cloud First Quality Engineering

Accenture in India
Ranjan Moitra
Ranjan Moitra

Vice President and Country Head, Service Excellence

Sutherland
Stephen Ernest
Stephen Ernest

Sr. Vice President- (International Operations)

Startek
Ram Mohan Natarajan
Ram Mohan Natarajan

Global Head Business Transformation

Sagility
Amit Vk
Amit Vk

Sr. Director – India Operations Head Insurance & Finance Delivery DXC Technology

DXC Technology
Kartar Saxena
Kartar Saxena

VP - Strategic Business Group

[24]7.ai
Swapnil Nagvekar
Swapnil Nagvekar

Global head and Associate Vice President – Hexaware Technologies BPS

Hexaware technologies

Key Take-away and Special Features

Making BPO ready to cope up in New Normal.
Emerging technology in new era.
Embracing automation - Deliver new business capabilities and enhancing value of services in BPO industry.
Big shift - Artificial intelligence is getting ready for business, but are BPO ready for AI.
Analytics is changing the BPO Landscape
What next, what more -Emerging BPO Industry Tech-Trends in new normal
Cloud computing - key trends in making BPO industry optimize its business process.
Best Practices - Ensuring data security to drive performance in BPO.
A New World for BPO- Digitalization is transforming the growing BPO.
Change in BPO - Understand the opportunity and move early.
It's time for BPOs to change again in new normal
Importance of employee engagement with changing situations in BPOs
Future of work: The rise of the digital workforce.
Position BPO as digitally superior talent with new age technology.
Hybrid BPO - Hybrid work is the new normal
Reskilling the work force with next- gen technology.
The smart BPO - The future of customer interaction.
The smart BPO - The future of customer interaction.
The smart BPO - The future of customer interaction.

Awards Category

Customer Contact Leader of the Year

Award given to the Executive/Director level contact who manages and directs the entire center including staff, systems and practices.

Nominate Now

The Artificial Intelligence Excellence Awards

The Award will recognize those organizations, who bring AI to Work and apply it to solve real problems.

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Workforce Innovation of the Year

The BIG Innovation Awards recognize those organizations and people who bring new ideas

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Best in Class Remote Contact Center

The Award will recognize those organizations, who successfully managed the remote working in 2023.

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Best Contact Center Training & Development Program

Award presented to the BPO with the overall best design and features to enhance employee satisfaction. It is aimed at centralised centers

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The Cybersecurity Excellence Awards

For cyber security experts, technology developers taking proactive steps to thwart attacks and take preventative measures to remain one-step ahead so responses can be quick and efficient.

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Stratus Awards for Cloud Computing

The 2023 Stratus Awards recognize those companies innovating in the Cloud and providing offerings that are truly differentiated in the market. As modern consumers and businesses alike adopt more and more cloud-based services rewarding those who are uniquely adding value to our daily lives is increasingly more important.

Nominate Now

2023 Excellence in Customer Service Award

The Award is for Best CX provider in 2023

Nominate Now

BPO Excellence Award
2023

This will represent the Best working Culture management in WFH, WFO in 2020-22

Nominate Now

Best Contact Center Culture

This will represent the Best working Culture management in WFH, WFO in 2020-21

Nominate Now

Best Place to Work

The Best Places to Work identify the organizations doing all they can to improve the performance by challenging their employees in an environment that makes work fun and engaging

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BPO of the Year

This will represent the Best working Culture management in WFH, WFO in 2020-21

Nominate Now

Excellence in Process Optimization

Nominate Now

Why You should Sponsor

Showcase thought-leadership by showing your target market who you are, what you do and why they should get to know you

Chance to renew longstanding connections with existing clients and initiate new business with potential clients

Sponsoring our event offers you the opportunity to reach uniquely targeted audience and reach the decision makers.

Engage and connect with delegates before, during or after the event through a wide range of digital and onsite messaging opportunities

Take the stage and educate your audience on how your company’s technology can drive their business forward to achieve business goal.

Testimonials

According to my experience, it is very helpful as I personally got a lot of good people to meet here. As an HR of the company, it was nice to have such great meetings with the founder & co-founder of the many great companies

Sagar Shetty

Cart Geek

Great conference that I attended after a while. Got great insight and met partners. Good interactions

Nitin Gupta

Coforge BPS

Overall quiet information & enriching to get a strong perspective on the industry ( Present & Future )

Daksh Magpal

Sutherland Global Services

The good and very selective panel helps to get better connections and networking. Good speakers with years of experience to share.

Jigar Shah

Aurionpro

Very well-planned and managed. Great event management!!

Manas Padhye

JPM Chase

Overall good presentation.

Sanjay Choithani

Tech Mahindra

Very well-planned and managed. Great event management!!

Manas Padhye

JPM Chase

First of all big congratulations for organizing this event very successful, it is very good conference and very informative. Had an opportunity to network with people

Sairam Kumar Yadalla

HCLTech

I found the Summit truly enriching and the insights and Best Practices / Next Practices shared by speakers extremely energizing and intellectually stimulating. Also, the networking was amazing. Best wishes for the next one!

Shwetank Sharad

Vitti AI

Glimpse of Previous Edition