Thurs, 5th September 2024
Taj MG Road, Bangalore
Delegates
Partners
Speakers
Companies Attended
Future - Ready BPO: Unveiling Innovation, Honoring Excellence
Our Partners
Platinum Partner
Gold Partner
Silver Partners
Training Partner
AI powered Cloud Telephony Partner
Exhibit Partner
Business Development Partners
HIGHER || FASTER || STRONGER
As global businesses continue to evolve, the role of BPO has transcended traditional
boundaries to become
a pivotal force in driving operational excellence and strategic advantage. Modern BPOs
are no longer just
about cost savings and efficiency; they are integral to innovation, digital
transformation, and enhancing
customer experiences.
In today’s rapidly changing landscape, BPOs are embracing advanced technologies such as
Artificial
Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), and
blockchain to deliver
unparalleled value. These technologies are enabling BPOs to offer more sophisticated,
high-quality services,
transforming client operations with improved accuracy, speed, and scalability.
At this summit, attendees will explore strategies for fostering innovation, driving
digital initiatives, and
leveraging advanced technologies to stay ahead in the competitive BPO sector. The BPO
Innovation Summit
2024 serves as a crucial platform for industry leaders to exchange insights, share
success stories, and shape
the future of business process outsourcing.
Featured Speakers
Natarajan Radhakrishnan
President and CIO
HGS
Muralidharan Ramachandran
Chief Information Officer
Startek
Vikas Wahee
Head Solutions - BPM & ITES
Flow from Kyvos
Abhishek Guha
Managing Director
Accenture
Hasit Trivedi
President - Chief Digital and AI Officer
Firstsource
Nitin A. Harne
Senior Director - Enterprise IT & Cloud Transformation
Capgemini
Vipin Bhargava
Head of Technology
Tata Consultancy Services
Sundar Hariharan
Head of Digital Center of Excellence
Alorica
Ravi Pandikunta
VP - Delivery Head & Enterprise Architect
Tech Mahindra
Anil Kumar
CTO
Exotel
Manoj Brahmankar
Global Head Business Excellence
Sagility
Venkatesh P S
Director - Global Business Resilience - Corporate Security
Cognizant
Amit Vk
Senior Director - India Operations Head – BPS Insurance & Finance Delivery
DXC Technology
Vijeth Suvarna
Country Sales Manager
Calabrio
Jeetendra Singh
Senior Director - AI & Digital
WNS
Philipp Draheim
Global Lead BPO & CX | GTM & Business Development
Matterway
Deepak Bagchi
Vice President - AI Practice
Coforge
Arijit Chatterji
Chief Business Officer
C-Zentrix
Kaustubh Deshpande
Head of Capabilities Transformation & Innovation
Société Générale
Kangkan Bhattacharyya
Vice President - Customer Success & Business
Ubona Technologies
Salina Nair
Associate Vice President – Quality
Infosys BPM
Harish Linganna
Senior Director
LTI Mindtree
Shyam Sunder
Vice President- Offering & Solutions Leader for OCX Customer Service Operations
Hexaware Technologies
Sugantha Rajakumari M
Vice President - Data-Tech-AI @Genpact-Supply Chain Planning-as-a-Service I Analytics
Genpact
Roopa Prasanna
Senior Director, Innovation & Project Management
Sutherland
Gururaja Yellapur
Vice President, Head of Product Engineering
Omega Healthcare Management Services
Prashanth Bellary
Vice President- Transition and Transformation
Accenture
John Praveen
VP - Tech Support as a Service
Foundever
Kartick Krishnamurthy
Vice President Operations
Teleperformance
Chandra Surbhat
Global head, Digital experience and Transformation
Wipro
Tarun Gupta
CTO - Emerging Markets
LTI Mindtree
Mangesh Mahale
Chief Technology Officer
Ujjivan Small Finance Bank
Who should be a part of this Summit
CXO's/ Head/ VP/ President/ Directors:
Technology
IT
Operation
Delivery
CX
Quality
Information
Security
Data
Analytics
Service
Contact Centre
Transformation
Benefits of Attending the Event
Discover new ways to improve your business strategy.
Gain competitive knowledge
Networking is a powerful tool, get the chance to interact with top industry experts in the field, who will share their experience.
Unmatched networking opportunities - don't miss the opportunity to make new connections.
Explore the best practices to optimize your business processes.
Upgrade your personal profile and boost your reputation within your industry.
Industries Attending
ITES
BPO
Off sourcing
Outsourcing
BFSI
E-commerce
Key Take-away and Special Features
Equipping BPOs: Next Decade.
Innovating Amid Market Dynamic
Robust Data Security Strategies.
Contact Center Security.
Automation for BPO Excellence
Technology Integration Strategies
AI Integration in BPOs.
Emerging Tech Trends.
Cloud Computing Impact.
Navigating Automation Anxiety.
Employee Engagement Vital
Rise of Digital Workforce
Workforce Resilience.
CX Paradigm Innovations.
Distinctive Contact Center
Tech Fusion Panel.
Awards Category
The Artificial Intelligence Excellence Awards
Nominate NowWorkforce Innovation of the Year
Nominate NowBest in Class Remote Contact Center
Nominate NowBest Contact Center Training & Development Program
Nominate NowThe Cybersecurity Excellence Awards
Nominate NowStratus Awards for Cloud Computing
Nominate Now2024 Excellence in Customer Service Award
Nominate NowBPO Excellence Award 2024
Nominate NowBest Contact Center Culture
Nominate NowBest Place to Work
Nominate NowBPO of the
Year
Nominate Now
Excellence in Process Optimization
Nominate NowWhy You should Sponsor
Showcase thought-leadership by showing your target market who you are, what you do and why they should get to know you
Chance to renew longstanding connections with existing clients and initiate new business with potential clients
Sponsoring our event offers you the opportunity to reach uniquely targeted audience and reach the decision makers.
Engage and connect with delegates before, during or after the event through a wide range of digital and onsite messaging opportunities
