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The new normal acting as a catalyst for rapid transformation of the traditional BPO model. It is shining a light on how flexible outsourcing partners have been with their clients when conditions change rapidly and how far along the digital journey they have ventured. Where an Outsourcing lacks preparedness and flexibility, customer may choose to end the relationship and perhaps take work back in-house. Equally, there will be cases where providers are lauded for their practical approach. How BPO respond beyond the immediate crisis will determine the winners and losers in the future, and whether the industry as a whole will thrives or not.

Who should be a part of this Summit?

CXO's/ Head/ VP/ President/ Directors:
Technology
Information
HR
operations
Business transformation

Featured speakers

Deepika Sandhu
Deepika Sandhu
Vice President - India Business Sales & Strategy
STARTEK
Nipun Sharma
Nipun Sharma
Principal Solution Engineer

Salesforce
Rituparn Bakshi
Rangaraj Sriramulu
Senior Vice President - Digital Transformation
Alorica
Liam Martin
Liam Martin
CMO & Co-Founder

Time Doctor
Krishnan Iyer
Krishnan Iyer
SVP & Global Delivery Head - Digital Operations

Cognizant
Varun Gupta
Varun Gupta
Assistant Vice President - Digital Business Operations

Cognizant
Rituparn Bakshi
Manish Kumar Poddar
Deputy Head of Security

LTI - Larsen & Toubro Infotech
Ankur Maheshwari
Ankur Maheshwari
Sr. VP & Head - Investor Relations and Corporate Development (M&A)
Firstsource
Sridhar H
Sridhar H
Sr Director, Solution Engineering

Salesforce
Ankur Maheshwari
Sandeep Musalgaonkar
AVP - Head of India Operations - Global Mobility
Cognizant
Anupam Dutta
Anupam Dutta
Founder & Director
Headway BPO Solutions pvt Ltd
Bharathwaj Ranganathan
Bharathwaj Ranganathan
Senior Director and heads the F&A Consulting practice
Capgemini
Harshdeep Singh Grewal
Harshdeep Singh Grewal
Head Customer Engagement
Mahindra Integrated Business Solutions Pvt. Ltd.
Srinivas Konidena
Srinivas Konidena
Vice President & Head - Product Development (Asia Pac)
ADP
Shobhit Shrotriya
Shobhit Shrotriya
Managing Director - Life Sciences R&D Operations, India

Accenture
Chris Armstrong
Chris Armstrong
Official Designation Account Executive

Time Doctor
Honey Vyas
Honey Vyas

Vice President - Global Analyst Relations & BI

Transcom
Rudraksh Singh Parmar
Rudraksh Singh Parmar

Vice President - Business Process Management

MattsenKumar LLC
Honey Vyas
Mukesh Jain

Chief Technology & Innovation Officer, VP & Global Head

Capgemini
Rinoo Rajesh
Rinoo Rajesh
Vice President , Digital Customer Experience and Technology Services Group
Conneqt Business Solutions Limited
Samrat Mukherjee
Samrat Mukherjee
Director Of Operations

Teleperformance
Rituparn Bakshi
Sudha Bhat
AVP- Customer Analytics

Genpact
Rituparn Bakshi
Puneet Aneja
Director HR

Concentrix
Gautam Chatterji
Gautam Chatterji
Associate Vice President

LTI
Rituparn Bakshi
Rituparn Bakshi
Head Quality Enterprise

Tech Mahindra
Ashish Tiwari
Ashish Tiwari
Vice President - Head T&Q (India & Sri Lanka)
STARTEK
Vishal Badani
Vishal Badani
Senior Vice President

WNS Global Services

Benefits of Attending


  • Discover new ways to improve your business strategy.
  • Gain competitive knowledge
  • Networking is a powerful tool, get the chance to interact with top industry experts in the field, who will share their experience.
  • Unmatched networking opportunities - don't miss the opportunity to make new connections.
  • Explore the best practices to optimize your business processes.
  • Upgrade your personal profile and boost your reputation within your industry.



Key Take-away and Special Features



Making BPO ready to cope up in New Normal.
Emerging technology in new era.
Embracing automation - Deliver new business capabilities and enhancing value of services in BPO industry.

What next, what more -Emerging BPO Industry Tech-Trends in new normal.
Analytics is changing the BPO Landscape.
Big shift - Artificial intelligence is getting ready for business, but are BPOs ready for AI.

A New World for BPO- Digitalization is transforming the growing BPO.
It's time for BPOs to change again in new normal.

Cloud computing - key trends in making BPO industry optimize its business process.
Best Practices - Ensuring data security to drive performance in BPO.
Emerging technology in new era.

Future forward BPO - Unleashing the power of Technology.
Change in BPO - Understand the opportunity and move early.

Future of work: The rise of the digital workforce.

Importance of employee engagement with changing situations in BPOs.
Position people as digitally superior talent with new age technology.

Hybrid BPO - Hybrid work is the new normal.

Reskilling the work force with next- gen technology.
The smart BPO - The future of customer interaction.

Chatbots in BPO - Single place to manage all conversations.

Next big step - BPO Service innovation in a digital world.
Redefine evaluation criteria through analytics to drive top-line growth.

Customer retention strategies that work.

Changing dynamics: Technology - A changing face of BPO Industry.


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