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Tuesday, 23rd April 2024

The Lalit, Mumbai

Delegates

Partners

Speakers

Companies Attended

Future - Ready BPO: Unveiling Innovation, Honoring Excellence

Our Partners

CX Partner
Platinum Partner
Gold Partner
Silver Partner
Exhibit Partners
Business Development Partners

HIGHER || FASTER || STRONGER

In this new era of Business Process Outsourcing (BPO), transformative changes are redefining the industry. The integration of cutting-edge technologies, such as artificial intelligence (AI) and automation, is revolutionizing traditional BPO models. Companies are navigating through a dynamic landscape, emphasizing data security, regulatory compliance, and workforce resilience to meet the demands of a rapidly evolving global market.

The 13th BPO Innovation Summit and Awards 2024, organized by UBS Forums, are poised to play a crucial role in addressing the challenges faced by the BPO industry. By fostering a comprehensive dialogue, the summit aims to tackle regulatory complexities, market dynamics, the seamless integration of technology. As the industry grapples with the influence of AI and strives to build resilient workforces, this summit provides a unique platform for industry leaders to collaborate, share insights, and chart the course for the future of BPO. Through collective efforts, the summit is dedicated to finding innovative solutions that will propel the BPO sector into a new era of success and sustainability.

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Who should be a part of this Summit

CXO's/ Head/ VP/ President/ Directors:
  • Technology
  • IT
  • Operation
  • Delivery
  • CX
  • Quality
  • Information
  • Security
  • Data
  • Analytics
  • Service
  • Contact Centre
  • Transformation

Featured Speakers

Chandra Surbhat
Chandra Surbhat

Global head, Digital experience and Transformation, Wipro Enterprise Futuring

Wipro
Abhimanyu Khanna
Abhimanyu Khanna

Director and Lead Enterprise GTM - Global Markets

Truecaller
Chandra Surbhat
Swaroop Biswas

Head of Experience Design (UX COE)

Hexaware Technologies
Bala Prasad Peddigari
Anthony Hsiao

CEO

Matterway
Kartar Saxena
Kartar Saxena

VP - Strategic Business Group

[24]7.ai
Chandra Surbhat
Gopal Parasnis

VP - Global Head for Digital Transformation, BFSI

Tech Mahindra
Bala Prasad Peddigari
Pradeep Vasudev

OSP Expert & COO

Assertion
Chandra Surbhat
Pravin Thombare

Head of Technology

Epicenter Technologies
Bala Prasad Peddigari
Arun Kumar Das

Global Head-Learning & Customer Experience (Travel)

Sutherland
Bala Prasad Peddigari
Gurbans Chatwal

Vice President Innovation & Intelligent Automation

Fiserv
Walter Menezes
Walter Menezes

Country Head - India, SAARC

Calabrio
Bala Prasad Peddigari
Manish Bhilwadkar

Senior Vice President - Quality

Exela Technologies
Bala Prasad Peddigari
Rinoo Rajesh

Vice President - Head Digital & Business Transformation Services

ConneQt Business Solutions Ltd.
Bala Prasad Peddigari
Jaydip Dhar

Chief Operating Officer (COO)

Mahindra Integrated Business Solutions Pvt. Ltd.
Bala Prasad Peddigari
Nilesh Velankar

Head Cloud Delivery

TCS
Bala Prasad Peddigari
Loly Vadassery

Chief Human Resources Officer

Datamatics Business Solutions Ltd.
Bala Prasad Peddigari
Anand Krishnamoorthy

Director – Shared Services/ Risk and Assurance

Capita
Bala Prasad Peddigari
Kiran Chittar

Business Head (Digital BPS)

3i Infotech Ltd
Stephen Ernest
Stephen Ernest

Senior Vice President India International Operations

STARTEK
Ram Kumar Chaudhary
Ram Kumar Chaudhary

Vice President - Business Excellence

GeBBS Healthcare Solutions
Lalit Desiraju
Lalit Desiraju

Senior Vice President

Hinduja Global Solutions
Navin Das
Navin Das

Director of Information Security

LTI
Murli Pawar
Murli Pawar

VP - Technology

SunTec
Chinmay Patr
Chinmay Patra

Director Sales CXTI APAC

Concentrix Daksh Services India Private Limited
Honey Vyas
Honey Vyas

Vice President - Global Analyst Relations & BI

Transcom
Sachin Chitlange
Sachin Chitlange

Vice President - Business Analytics, Data Visualization and AI / ML & Finance Transformation

Capgemini
Mukesh Jain
Mukesh Jain

CTO, VP and Global Head of People Analytics

Capgemini
Ashwini Chavan
Ashwini Chavan

Vice President Information Technology

Accenture

Key Take-away and Special Features

Equipping BPOs: Next Decade.
Innovating Amid Market Dynamics.
Robust Data Security Strategies.
Contact Center Security.
Automation for BPO Excellence
Technology Integration Strategies
AI Integration in BPOs.
Emerging Tech Trends.
Cloud Computing Impact.
Navigating Automation Anxiety.
Employee Engagement Vital
Rise of Digital Workforce
Workforce Resilience.
CX Paradigm Innovations.
Distinctive Contact Center
Tech Fusion Panel.

Industries Attending


ITES
BPO
Off sourcing
Outsourcing
BFSI
E-commerce

Awards Category

Customer Contact Leader of the Year

Award given to the Executive/Director level contact who manages and directs the entire center including staff, systems and practices.

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The Artificial Intelligence Excellence Awards

The Award will recognize those organizations, who bring AI to Work and apply it to solve real problems.

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Workforce Innovation of the Year

The BIG Innovation Awards recognize those organizations and people who bring new ideas

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Best in Class Remote Contact Center

Recognizing excellence in remote contact center operations, this award honors outstanding performance, innovation, and customer satisfaction in virtual customer service delivery.

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Best Contact Center Training & Development Program

Award presented to the BPO with the overall best design and features to enhance employee satisfaction. It is aimed at centralised centers

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The Cybersecurity Excellence Awards

For cyber security experts, technology developers taking proactive steps to thwart attacks and take preventative measures to remain one-step ahead so responses can be quick and efficient.

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Stratus Awards for Cloud Computing

The 2024 Stratus Awards recognize those companies innovating in the Cloud and offerings that are truly differentiated in the market. As modern consumers and businesses alike adopt more and more cloud-based services rewarding those who are uniquely adding value to our daily lives is increasingly more important.

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2024 Excellence in Customer Service Award

The Award is for Best CX provider in 2024

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BPO Excellence Award 2024

Recognizing exceptional performance and innovation in the BPO industry, the BPO Excellence Award 2024 celebrates excellence, efficiency, and outstanding contributions.

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Best Contact Center Culture

This will represent the Best working Culture management in WFH, WFO in 2024

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Best Place to Work

The Best Places to Work identify the organizations doing all they can to improve the performance by challenging their employees in an environment that makes work fun and engaging

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BPO of the Year

BPO of the Year recognizes outstanding performance, innovation, and excellence in the Business Process Outsourcing industry, setting benchmarks for industry standards.

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Excellence in Process Optimization

Excellence in Process Optimization involves maximizing efficiency and productivity by refining and improving organizational processes in 2024.

Nominate Now

Benefits of Attending the Event

Discover new ways to improve your business strategy.
Gain competitive knowledge
Networking is a powerful tool, get the chance to interact with top industry experts in the field, who will share their experience.
Unmatched networking opportunities - don't miss the opportunity to make new connections.
Explore the best practices to optimize your business processes.
Upgrade your personal profile and boost your reputation within your industry.

Why You should Sponsor

Showcase thought-leadership by showing your target market who you are, what you do and why they should get to know you

Chance to renew longstanding connections with existing clients and initiate new business with potential clients

Sponsoring our event offers you the opportunity to reach uniquely targeted audience and reach the decision makers.

Engage and connect with delegates before, during or after the event through a wide range of digital and onsite messaging opportunities

Take the stage and educate your audience on how your company’s technology can drive their business forward to achieve business goal.

Testimonials

The BPO Innovation Summit and Awards provided a stimulating platform for knowledge sharing and thought-provoking discussions. The organizers demonstrated exceptional expertise in curating an engaging event that fostered collaboration and learning among industry leaders. I appreciate their efforts in facilitating an enriching experience that expanded my perspectives and inspired me to speak and share my views even as to explore new avenues for innovation and growth.

Navin Das

LTIMindtree

Attending the BPO Innovation Summit was a transformative experience, offering profound insights and fostering meaningful connections within the industry. I'm grateful for the opportunity to contribute and look forward to future collaborations.

Gaurav Upadhyay

V2Solutions

Thanks for hosting. Appreciate the assortment of speakers and event design to network efficiently.

Harsh Vardhan

Avendus Capital Pvt Ltd

I enjoyed delivering the session and meeting many people.

Gopal Parasnis

Tech Mahindra

It was pleasure to be part of an insightful event

Murli Pawar

Suntec

According to my experience, it is very helpful as I personally got a lot of good people to meet here. As an HR of the company, it was nice to have such great meetings with the founder & co-founder of the many great companies

Sagar Shetty

Cart Geek

Great conference that I attended after a while. Got great insight and met partners. Good interactions

Nitin Gupta

Coforge BPS

Overall quiet information & enriching to get a strong perspective on the industry ( Present & Future )

Daksh Magpal

Sutherland Global Services

The good and very selective panel helps to get better connections and networking. Good speakers with years of experience to share.

Jigar Shah

Aurionpro

Very well-planned and managed. Great event management!!

Manas Padhye

JPM Chase

Overall good presentation.

Sanjay Choithani

Tech Mahindra

Very well-planned and managed. Great event management!!

Manas Padhye

JPM Chase

First of all big congratulations for organizing this event very successful, it is very good conference and very informative. Had an opportunity to network with people

Sairam Kumar Yadalla

HCLTech

I found the Summit truly enriching and the insights and Best Practices / Next Practices shared by speakers extremely energizing and intellectually stimulating. Also, the networking was amazing. Best wishes for the next one!

Shwetank Sharad

Vitti AI

Glimpse of Previous Edition