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The new normal acting as a catalyst for the rapid transformation of the traditional BPO model. It is shining a light on how flexible outsourcing partners have been with their clients when technological changes rapidly and how far along the digital journey they have ventured. Where Outsourcing lacks preparedness and flexibility, customers may choose to end the relationship and perhaps take work back in-house. Equally, there will be cases where providers are lauded for their practical approach. How BPO responds beyond the technological changes will determine the winners and losers in the future, and whether the industry as a whole will thrives or not.
The Summit will present you with new ideas and real-world examples of how to overcome challenges while driving breakthrough business performance. Meet the best Industry Leader and learn how to shift services from standardizations to enabling innovation through technology, insight, and rapid execution of ideas.
Making BPO Ready To Cope Up In New Normal.
Emerging Technology In New Era.
Analytics Is Changing The BPO Landscape.
Big Shift - Artificial Intelligence Is Getting Ready For Business, But Are BPO Ready For AI.
Embracing Automation - Deliver New Business Capabilities And Enhancing Value Of Services In BPO Industry.
What Next, What More -Emerging BPO Industry Tech-Trends In New Normal.
A New World For BPO- Digitalization Is Transforming The Growing BPO.
Future Forward BPO - Unleashing The Power Of Technology.
Importance Of Employee Engagement With Changing Situations In BPOs.
Future Of Work: The Rise Of The Digital Workforce.
Position BPO As Digitally Superior Talent With New Age Technology.
Reskilling The Work Force With Next- Gen Technology.
Next Big Step - BPO Service Innovation In A Digital World.
Changing Dynamics: Technology - A Changing Face Of BPO Industry.
Reimagining Customer experience strategies for BPOs
Tata Consultancy Services
Wipro Limited
Verint India & SAARC
Infosys Ltd
Capgemini
Enate Ltd.
IGT Solutions
Genesys India and SAARC
Accenture
RemoteDesk
Fiserv
Verint
Sutherland Global Services Private Limited
Ebix cash
Exela Technologies
Enate Ltd
Hexaware Technologies
Genesys
Coforge BPS
rezo.ai
LTI Mindtree
Flowace.ai
GeBBS Healthcare Solutions
EOSGlobe
Mphasis
Datamatics Business Solutions Ltd
Workato
Firstsource
Flowace.ai
Epicenter Technologies Pvt Ltd
Omega Healthcare Management Services
Teleperformance
Tech Mahindra
Firstsource
Conneqt Business Solutions
Customer Contact Leader of the Year
Award given to the Executive/Director level contact who manages and directs the entire center including staff, systems and practices.
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The Artificial Intelligence Excellence Awards
The Award will recognize those organizations, who bring AI to Work and apply it to solve real problems.
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Workforce Innovation of the Year
The BIG Innovation Awards recognize those organizations and people who bring new ideas
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Best in Class Remote Contact Center
The Award will recognize those organizations, who successfully managed the remote working in 2023.
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Best Contact Center Training & Development Program
Award presented to the BPO with the overall best design and features to enhance employee satisfaction. It is aimed at centralised centers
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The Cybersecurity Excellence Awards
For cyber security experts, technology developers taking proactive steps to thwart attacks and take preventative measures to remain one-step ahead so responses can be quick and efficient.
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Stratus Awards for Cloud Computing
The 2023 Stratus Awards recognize those companies innovating in the Cloud and providing offerings that are truly differentiated in the market. As modern consumers and businesses alike adopt more and more cloud-based services rewarding those who are uniquely adding value to our daily lives is increasingly more important.
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BPO Excellence Award
2023
This will represent the Best working Culture management in WFH, WFO in 2020-22
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Best Contact Center Culture
This will represent the Best working Culture management in WFH, WFO in 2020-21
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Best Place to Work
The Best Places to Work identify the organizations doing all they can to improve the performance by challenging their employees in an environment that makes work fun and engaging
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BPO of the Year
This will represent the Best working Culture management in WFH, WFO in 2020-21
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Showcase thought-leadership by showing your target market who you are, what you do and why they should get to know you
Chance to renew longstanding connections with existing clients and initiate new business with potential clients
Sponsoring our event offers you the opportunity to reach uniquely targeted audience and reach the decision makers.
Engage and connect with delegates before, during or after the event through a wide range of digital and onsite messaging opportunities
Take the stage and educate your audience on how your company’s technology can drive their business forward to achieve business goal.
