Co-Presented By

Wednesday, 7th May 2025 | Mumbai

Our Partners

Co-Presenting Partner
Gold Partner

About the event

As global businesses continue to evolve, the role of BPO has transcended traditional boundaries to become a pivotal force in driving operational excellence and strategic advantage. Modern BPOs are no longer just about cost savings and efficiency; they are integral to innovation, digital transformation, and enhancing customer experiences.

In today’s rapidly changing landscape, BPOs are embracing advanced technologies such as Artificial Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), and blockchain to deliver unparalleled value. These technologies are enabling BPOs to offer more sophisticated, high-quality services, transforming client operations with improved accuracy, speed, and scalability.

At this summit, attendees will explore strategies for fostering innovation, driving digital initiatives, and leveraging advanced technologies to stay ahead in the competitive BPO sector. The BPO Innovation Summit 2025 serves as a crucial platform for industry leaders to exchange insights, share success stories, and shape the future of business process outsourcing.

Featured Speakers

Raajiv	Sachdeva
Raajiv Sachdeva

Chief Operating Officer

Datamatics Business Solutions Ltd.
Shyam	Mansukhani
Shyam Mansukhani

Corporate Vice President and Chief Operating Officer

Hexaware Technologies
Shyam	Mansukhani
Makarand Joshi

Global Head - IT and Digital Sourcing

Tata Technologies
Shyam	Mansukhani
Ravi W S

EVP and CIO

Hexaware Technologies
Shyam	Mansukhani
Hasit Trivedi

President - Chief Digital and AI Officer

Firstsource
Joydeep	Ray
Joydeep Ray

Vice President Business Operations

Altruist Technologies Pvt. Ltd
Shyam	Mansukhani
Krishna Priya G
Head of Operations
FIS
Janak	Thakker
Janak Thakker

Head - IT Operations

Wipro
Ram Kumar Chaudhary
Ram Kumar Chaudhary

Vice President Business Excellence

GeBBS Healthcare Solutions
Seeler	Rebeiro
Seeler Rebeiro

Corporate Vice President and Global lead for Intelligent Automation

WNS
Anirban	Banerjee
Anirban Banerjee

Global Head - Business Advocacy & Excellence

Tata Consultancy Services
Shyam	Mansukhani
Rajendran Murthy

Global Practice Head Channels, CRM and Customer Experience Solutions

Tech Mahindra
Shyam	Mansukhani
Ishita Roy

Vice President Global Consumer Services Delivery Head

Zensar Technologies
Rajasi	Behere
Rajasi Behere

Vice President of Analytics

eClerx
Rajasi	Behere
Kiran Lad

Head - Customer Care & Experience India

Iron Mountain
Rajasi	Behere
Anirban Bhattacharya

Senior Director & Head D&A Architecture Solutions & Delivery Excellence

Virtusa
Ajay	Tiwari
Ajay Tiwari

Senior Director Advanced Analytics

Foundever
Nilesh Borgharkar
Gurbans Chatwal

Vice President and Expert Engineer, Product Innovation & Intelligent Automation

Fiserv
Shyam	Mansukhani
Pravin Mukhedkar

Delivery Director

Eviden
Nilesh Borgharkar
Nilesh Borgharkar

Sr. VP Customer Support and Service

People Interactive
Sachin Chitlange
Sachin Chitlange

Vice President - Business Analytics and Finance Transformation

Capgemini
Neha Deokar
Neha Deokar

Director Talent Management

Sutherland

Benefits of Attending the Event

Discover new ways to improve your business strategy.
Gain competitive knowledge.
Networking with top industry experts.
Unmatched networking opportunities.
Explore best practices for business optimization
Upgrade your profile and reputation

Key Take-away and Special Features

Equipping BPOs: Next Decade
Innovating Amid Market Dynamics
Robust Data Security Strategies
Contact Center Security
Automation for BPO Excellence
Technology Integration Strategies
AI Integration in BPOs
Emerging Tech Trends
Cloud Computing Impact
Navigating Automation Anxiety
Employee Engagement Vital
Rise of Digital Workforce
Workforce Resilience
CX Paradigm Innovations
Distinctive Contact Center
Tech Fusion Panel

Who should be a part of this Summit

CXO's/ Head/ VP/ President/ Directors:

Technology
IT
Operation
Delivery
CX
Quality
Information
Security
Data
Analytics
Service
Contact Centre
Transformation

Industries Attending

Clip Art Clip Art

ITES

BPO

Offshoring

Outsourcing

BFSI

E-commerce

BPO INNOVATION AWARDS 2025

Pricing

1st Early Bird

24th January 2025


Registration Fees

10,000 + Taxes


Register Now

Awards Nomination Fees

10,000 +5,000 + Taxes


Nominate Now

2nd Early Bird

24nd February 2025


Registration Fees

12,500 + Taxes


Register Now

Awards Nomination Fees

12,500 +5,000 + Taxes


Nominate Now

Standard Rate


Registration Fees

15,000 + Taxes


Register Now

Awards Nomination Fees

15,000 +5,000 + Taxes


Nominate Now

Why You should Sponsor

Showcase thought-leadership by showing your target market who you are, what you do and why they should get to know you

Chance to renew longstanding connections with existing clients and initiate new business with potential clients

Sponsoring our event offers you the opportunity to reach uniquely targeted audience and reach the decision makers.

Engage and connect with delegates before, during or after the event through a wide range of digital and onsite messaging opportunities

Take the stage and educate your audience on how your company’s technology can drive their business forward to achieve business goal.

Glimpse of Previous Edition