Thursday, 24th April 2025 | Mumbai

About the event

As global businesses continue to evolve, the role of BPO has transcended traditional boundaries to become a pivotal force in driving operational excellence and strategic advantage. Modern BPOs are no longer just about cost savings and efficiency; they are integral to innovation, digital transformation, and enhancing customer experiences.

In today’s rapidly changing landscape, BPOs are embracing advanced technologies such as Artificial Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), and blockchain to deliver unparalleled value. These technologies are enabling BPOs to offer more sophisticated, high-quality services, transforming client operations with improved accuracy, speed, and scalability.

At this summit, attendees will explore strategies for fostering innovation, driving digital initiatives, and leveraging advanced technologies to stay ahead in the competitive BPO sector. The BPO Innovation Summit 2025 serves as a crucial platform for industry leaders to exchange insights, share success stories, and shape the future of business process outsourcing.

Featured Speakers

Raajiv	Sachdeva
Raajiv Sachdeva
Chief Operating Officer
Datamatics Business Solutions Ltd.
Shyam	Mansukhani
Shyam Mansukhani
Corporate Vice President and Chief Operating Officer
Hexaware Technologies
Shyam	Mansukhani
Makarand Joshi
Global Head - IT and Digital Sourcing
Tata Technologies
Murali	Ramachandran
Murali Ramachandran
CIO
Startek
Shyam	Mansukhani
Ravi W S
EVP and CIO
Hexaware Technologies
Rajeev	Bhatia
Rajeev Bhatia
Chief Information Officer
CMS Info Systems
Shyam	Mansukhani
Hasit Trivedi
President - Chief Digital and AI Officer
Firstsource
Joydeep	Ray
Joydeep Ray
Vice President Business Operations
Altruist Technologies Pvt. Ltd
Shyam	Mansukhani
Heman Shah
Senior Director Global Transition an Program Management
LTIMindtree
Shyam	Mansukhani
Krishna Priya G
Head of Operations
FIS
Janak	Thakker
Janak Thakker
Head - IT Operations
Wipro
Ram Kumar Chaudhary
Ram Kumar Chaudhary
Vice President Business Excellence
GeBBS Healthcare Solutions
Sripriya	Venkatesan
Sripriya Venkatesan
Director and Chief Architect Gen AI and Cloud
Capgemini
Seeler	Rebeiro
Seeler Rebeiro
Corporate Vice President and Global lead for Intelligent Automation
WNS
Shyam	Mansukhani
Kiran Sonawane
Senior Director (Global Delivery Head)
Infosys Limited
Shyam	Mansukhani
Jaydip Dhar
Chief Operating Officer
Mahindra Integrated Business Solutions
Anirban	Banerjee
Anirban Banerjee
Global Head - Business Advocacy & Excellence
Tata Consultancy Services
Shyam	Mansukhani
Rajendran Murthy
Global Practice Head Channels, CRM and Customer Experience Solutions
Tech Mahindra
Shyam	Mansukhani
Ishita Roy
Vice President Global Consumer Services Delivery Head
Zensar Technologies
Rajasi	Behere
Rajasi Behere
Vice President of Analytics
eClerx
Rajasi	Behere
Kiran Lad
Head - Customer Care & Experience India
Iron Mountain
Rajasi	Behere
Anirban Bhattacharya
Senior Director & Head D&A Architecture Solutions & Delivery Excellence
Virtusa
Ajay	Tiwari
Ajay Tiwari
Senior Director Advanced Analytics
Foundever
Shyam	Mansukhani
Pravin Mukhedkar
Delivery Director
Eviden
Nilesh Borgharkar
Nilesh Borgharkar
Sr. VP Customer Support and Service
People Interactive

Benefits of Attending the Event

Discover new ways to improve your business strategy.
Gain competitive knowledge.
Networking with top industry experts.
Unmatched networking opportunities.
Explore best practices for business optimization
Upgrade your profile and reputation

Key Take-away and Special Features

Equipping BPOs: Next Decade
Innovating Amid Market Dynamics
Robust Data Security Strategies
Contact Center Security
Automation for BPO Excellence
Technology Integration Strategies
AI Integration in BPOs
Emerging Tech Trends
Cloud Computing Impact
Navigating Automation Anxiety
Employee Engagement Vital
Rise of Digital Workforce
Workforce Resilience
CX Paradigm Innovations
Distinctive Contact Center
Tech Fusion Panel

Who should be a part of this Summit

CXO's/ Head/ VP/ President/ Directors:

Technology
IT
Operation
Delivery
CX
Quality
Information
Security
Data
Analytics
Service
Contact Centre
Transformation

Industries Attending

Clip Art Clip Art

ITES

BPO

Offshoring

Outsourcing

BFSI

E-commerce

BPO INNOVATION AWARDS 2025

Pricing

1st Early Bird

24th January 2025


Registration Fees

10,000 + Taxes


Register Now

Awards Nomination Fees

10,000 +5,000 + Taxes


Nominate Now

2nd Early Bird

24nd February 2025


Registration Fees

12,500 + Taxes


Register Now

Awards Nomination Fees

12,500 +5,000 + Taxes


Nominate Now

Standard Rate


Registration Fees

15,000 + Taxes


Register Now

Awards Nomination Fees

15,000 +5,000 + Taxes


Nominate Now

Why You should Sponsor

Showcase thought-leadership by showing your target market who you are, what you do and why they should get to know you

Chance to renew longstanding connections with existing clients and initiate new business with potential clients

Sponsoring our event offers you the opportunity to reach uniquely targeted audience and reach the decision makers.

Engage and connect with delegates before, during or after the event through a wide range of digital and onsite messaging opportunities

Take the stage and educate your audience on how your company’s technology can drive their business forward to achieve business goal.

Glimpse of Previous Edition