Presents
Co - Presented By
Thursday, 19th May 2022 Taj Land’s End, Mumbai
Television Partner
The new normal acting as a catalyst for rapid transformation of the traditional BPO model. It is shining a light on how flexible outsourcing partners have been with their clients when conditions change rapidly and how far along the digital journey they have ventured. Where an Outsourcing lacks preparedness and flexibility, customer may choose to end the relationship and perhaps take work back in-house. Equally, there will be cases where providers are lauded for their practical approach. How BPO respond beyond the immediate crisis will determine the winners and losers in the future, and whether the industry as a whole thrives or not.
Making BPO Ready To Cope Up In New Normal.
Emerging Technology In New Era.
Analytics Is Changing The BPO Landscape.
Big Shift - Artificial Intelligence Is Getting Ready For Business, But Are BPO Ready For AI.
Embracing Automation - Deliver New Business Capabilities And Enhancing Value Of Services In BPO Industry.
What Next, What More -Emerging BPO Industry Tech-Trends In New Normal.
A New World For BPO- Digitalization Is Transforming The Growing BPO.
Future Forward BPO - Unleashing The Power Of Technology.
Importance Of Employee Engagement With Changing Situations In BPOs.
Future Of Work: The Rise Of The Digital Workforce.
Position BPO As Digitally Superior Talent With New Age Technology.
Reskilling The Work Force With Next- Gen Technology.
Next Big Step - BPO Service Innovation In A Digital World.
Changing Dynamics: Technology - A Changing Face Of BPO Industry.
Capgemini
Teleperformance
ClearTouch
Mahindra Integrated Business Solu. Pvt. Ltd.
ProHance
Eureka Outsourcing Solutions
Ozonetel Communication
Wipro Limited
Enate APAC
ProHance
[24]7.ai
Tech Mahindra
Transcom
Sitel Group
Ozonetel Communications
WNS Global Services
Celonis
Accenture
Startek
eClerx
Gnani.ai
Celonis
Conneqt Business Solutions Ltd
L&T Infotech
Conduent
Tech Mahindra
Sitel Group
Customer Contact Leader of the Year
Award given to the Executive/Director level contact who manages and directs the entire center including staff, systems and practices.
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The Artificial Intelligence Excellence Awards
The Award will recognize those organizations, who bring AI to Work and apply it to solve real problems.
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Workforce Innovation of the Year
The BIG Innovation Awards recognize those organizations and people who bring new ideas
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Best in Class Remote Contact Center
The Award will recognize those organizations, who successfully managed the remote working in 2022.
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Best Contact Center Training & Development Program
Award presented to the BPO with the overall best design and features to enhance employee satisfaction. It is aimed at centralised centers
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The Cybersecurity Excellence Awards
For cyber security experts, technology developers taking proactive steps to thwart attacks and take preventative measures to remain one-step ahead so responses can be quick and efficient.
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Stratus Awards for Cloud Computing
The 2022 Stratus Awards recognize those companies innovating in the Cloud and providing offerings that are truly differentiated in the market. As modern consumers and businesses alike adopt more and more cloud-based services rewarding those who are uniquely adding value to our daily lives is increasingly more important.
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BPO Excellence Award
2022
This will represent the Best working Culture management in WFH, WFO in 2020-22
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Best Contact Center Culture
This will represent the Best working Culture management in WFH, WFO in 2020-21
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Best Place to Work
The Best Places to Work identify the organizations doing all they can to improve the performance by challenging their employees in an environment that makes work fun and engaging
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BPO of the Year
This will represent the Best working Culture management in WFH, WFO in 2020-21
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Excellence in Process Optimization
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Showcase thought-leadership by showing your target market who you are, what you do and why they should get to know you
Chance to renew longstanding connections with existing clients and initiate new business with potential clients
Sponsoring our event offers you the opportunity to reach uniquely targeted audience and reach the decision makers.
Engage and connect with delegates before, during or after the event.
Take the stage and educate your audience on how your company technology can drive their business forward
₹10,000
₹12,500
₹15,000
