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Thursday, 11th September 2025

Taj MG Road, Bangalore

Value Creation For BPOs and Their Customers

Delegates

Partners

Speakers

Companies Attended

HIGHER || FASTER || STRONGER

As global businesses continue to evolve, the role of BPO has transcended traditional boundaries to become a pivotal force in driving operational excellence and strategic advantage. Modern BPOs are no longer just about cost savings and efficiency; they are integral to innovation, digital transformation, and enhancing customer experiences.

In today’s rapidly changing landscape, BPOs are embracing advanced technologies such as Artificial Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), and blockchain to deliver unparalleled value. These technologies are enabling BPOs to offer more sophisticated, high-quality services, transforming client operations with improved accuracy, speed, and scalability.

At this summit, attendees will explore strategies for fostering innovation, driving digital initiatives, and leveraging advanced technologies to stay ahead in the competitive BPO sector. The BPO Innovation Summit 2025 serves as a crucial platform for industry leaders to exchange insights, share success stories, and shape the future of business process outsourcing.

Featured Speakers

Ramakrishna S
Ramakrishna S

CTO of Global Digital Customer Experience Practice India

Capgemini
Praveen Juyal
Praveen Juyal

Global Head of Intelligent Automation (AI & Analytics, RPA and BPM)

DXC Technology
Mohit Saxena
Mohit Saxena

EVP, Head of Offshore Business & Global Head of Ops-Enabling Functions

Sagility
Vipin Bhargava
Vipin Bhargava

Head of Technology

Tata Consultancy Services
Aditya Basu
Aditya Basu

Head - CX Strategy & Advisory, APAC

Tech Mahindra
Steve Ernest
Steve Ernest

Senior Vice President India International Operations

Startek
Chandra Surbhat
Chandra Surbhat

Chief AI and Digital Officer

SLK
Vivek Irudayaraj
Vivek Irudayaraj

Executive Vice President and Center Head - Delivery

Firstsource
Deepak Baghchi
Deepak Baghchi

Vice President - AI Practice

Coforge
Sundar Hariharan
Sundar Hariharan

Head of Digital Center of Excellence

Alorica
Arvind Kasi
Arvind Kasi

VP - Quality, Risk & Compliance Project Management India & Americas

[24]7.ai
Upendra P.
Upendra P.

Global Director and Practice Lead - Data, Automation & AI

Atos
Karthik Mulakaluri
Karthik Mulakaluri

Director Talent Development

Omega Healthcare
Avijit Goswami
Avijit Goswami

Head - Service Delivery

ITC Infotech
Chandra Surbhat
Prabhakaran G

Director - Global Operations Cognitive Infrastructure Services

LTI Mindtree
Santosh Hanaji
Santosh Hanaji

Vice President - Delivery

Infogain
Lakshmanan Ramanathan
Lakshmanan Ramanathan

AVP, Business Head - Technology Solutions and Automation

Infosys BPM
Nirmalya Sinha
Nirmalya Sinha

Director - WFM

Concentrix
Sunil Kambagiri
Sunil Kambagiri

Director of Operations

Iron Mountain India
Chandra Surbhat
Arpit Bansal

Associate Vice President - Digital Engineering

Movate
Rajesh Henry
Rajesh Henry

Director - Technology Risk Management (Business Resilience)

Sutherland
Anup Muthedath Babu
Anup Muthedath Babu

Senior Director - Intelligent Process Automation

Virtusa
Sandeep Kutty
Sandeep Kutty

Sr. Director Operations

Conduent
Siva Ramachandran
Siva Ramachandran

Vice President & APAC Leader, Supply Chain Service Line

Genpact
Bhuvan Nadgonde
Bhuvan Nadgonde

Global Director - Business Transformation

HCL Tech

Who should be a part of this Summit

CXO's/ Head/ VP/ President/ Directors:
Technology
IT
Operation
Delivery
CX
Quality
Information
Security
Data
Analytics
Service
Contact Centre
Transformation

Key Take-Away

Equipping BPOs: Next Decade.
Innovating Amid Market Dynamic
Robust Data Security Strategies.
Contact Center Security.
Automation for BPO Excellence
Technology Integration Strategies
AI Integration in BPOs.
Emerging Tech Trends.
Cloud Computing Impact.
Navigating Automation Anxiety.
Employee Engagement Vital
Rise of Digital Workforce
Workforce Resilience.
CX Paradigm Innovations.
Distinctive Contact Center
Tech Fusion Panel.

BPO Innovation Awards 2025

Award Image

Most Innovative BPO of the Year

Recognizing an organization that has redefined BPO through disruptive technologies and forward-thinking strategies.

Nominate Now
Award Image

Excellence in Automation & AI Integration

Honoring breakthrough use of RPA, AI, or ML to enhance efficiency, scalability, and accuracy in BPO operations.

Nominate Now
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Outstanding Customer Experience Transformation

Awarding a BPO that has delivered exceptional CX outcomes through digital, omnichannel, or analytics-led innovation.

Nominate Now
Award Image

Digital Transformation Champion

Celebrating a BPO that has successfully driven end-to-end digital transformation across internal and client-facing functions.

Nominate Now
Award Image

BPO Leader of the Year

Recognizing an individual who has demonstrated visionary leadership and delivered measurable impact across the BPO ecosystem.

Nominate Now
Award Image

Best Employee-Centric BPO Culture

Acknowledging an organization that excels in fostering workforce engagement, learning, well-being, and retention.

Nominate Now

Important Dates and Deadlines

  • Nominations for all categories are open from 13th June 2025
  • Last day to submit the Nomination is 5th September 2025
  • Winners will be announced on 8th September 2025 via email so relevant teams can be invited.
  • BPO Leadership Awards will be distributed at 16th BPO Innovation Summit & Awards 2025 on Thursday, 11th September 2025, at Taj MG Road, Bengaluru.

Pricing

Benefits of Attending the Event

Discover new ways to improve your business strategy.
Gain competitive knowledge.
Networking with top industry experts.
Unmatched networking opportunities.
Explore best practices for business optimization
Upgrade your profile and reputation

Sponsors Benefit in Nutshell

Showcase thought-leadership by showing your target market who you are, what you do and why they should get to know you

Chance to renew longstanding connections with existing clients and initiate new business with potential clients

Sponsoring our event offers you the opportunity to reach uniquely targeted audience and reach the decision makers.

Engage and connect with delegates before, during or after the event through a wide range of digital and onsite messaging opportunities

Take the stage and educate your audience on how your company’s technology can drive their business forward to achieve business goal.

Testimonials

The BPO Innovation Summit and Awards provided a stimulating platform for knowledge sharing and thought-provoking discussions. The organizers demonstrated exceptional expertise in curating an engaging event that fostered collaboration and learning among industry leaders. I appreciate their efforts in facilitating an enriching experience that expanded my perspectives and inspired me to speak and share my views even as to explore new avenues for innovation and growth.

Navin Das

LTIMindtree

Attending the BPO Innovation Summit was a transformative experience, offering profound insights and fostering meaningful connections within the industry. I'm grateful for the opportunity to contribute and look forward to future collaborations.

Gaurav Upadhyay

V2Solutions

Thanks for hosting. Appreciate the assortment of speakers and event design to network efficiently.

Harsh Vardhan

Avendus Capital Pvt Ltd

I enjoyed delivering the session and meeting many people.

Gopal Parasnis

Tech Mahindra

It was pleasure to be part of an insightful event

Murli Pawar

Suntec

According to my experience, it is very helpful as I personally got a lot of good people to meet here. As an HR of the company, it was nice to have such great meetings with the founder & co-founder of the many great companies

Sagar Shetty

Cart Geek

Great conference that I attended after a while. Got great insight and met partners. Good interactions

Nitin Gupta

Coforge BPS

Overall quiet information & enriching to get a strong perspective on the industry ( Present & Future )

Daksh Magpal

Sutherland Global Services

The good and very selective panel helps to get better connections and networking. Good speakers with years of experience to share.

Jigar Shah

Aurionpro

Very well-planned and managed. Great event management!!

Manas Padhye

JPM Chase

Overall good presentation.

Sanjay Choithani

Tech Mahindra

Very well-planned and managed. Great event management!!

Manas Padhye

JPM Chase

First of all big congratulations for organizing this event very successful, it is very good conference and very informative. Had an opportunity to network with people

Sairam Kumar Yadalla

HCLTech

I found the Summit truly enriching and the insights and Best Practices / Next Practices shared by speakers extremely energizing and intellectually stimulating. Also, the networking was amazing. Best wishes for the next one!

Shwetank Sharad

Vitti AI

Voices from the Event

Glimpse of Previous Edition