Wednesday, 8th April 2026
Mumbai
Value Creation For BPOs and Their Customers
Our Partner
Coming Soon
Legacy in Numbers
A global benchmark for excellence in the Business Process Outsourcing industry.
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Delegates
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Strategic Partners
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Expert Speakers
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Companies Participated
HIGHER || FASTER || STRONGER
As global businesses continue to evolve, the role of BPO has transcended traditional
boundaries to become
a pivotal force in driving operational excellence and strategic advantage. Modern BPOs
are no longer just
about cost savings and efficiency; they are integral to innovation, digital
transformation, and enhancing
customer experiences.
In today’s rapidly changing landscape, BPOs are embracing advanced technologies such as
Artificial
Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), and
blockchain to deliver
unparalleled value. These technologies are enabling BPOs to offer more sophisticated,
high-quality services,
transforming client operations with improved accuracy, speed, and scalability.
At this summit, attendees will explore strategies for fostering innovation, driving
digital initiatives, and
leveraging advanced technologies to stay ahead in the competitive BPO sector. The BPO
Innovation Summit
2026 serves as a crucial platform for industry leaders to exchange insights, share
success stories, and shape
the future of business process outsourcing.
Featured Speakers
Rajendran Murthy
Global Practice Head – Customer Experience & Engagement Solutions
Tech Mahindra
Rajesh Punjabi
Senior Vice President – Information Technology
Teleperformance
Ashish Vrerkar
CTO, Global Client Growth Office
NTT Data
Gurbans Chatwal
Vice President & Expert Engineer – Engineering & Transformation (FGS)
Fiserv
Krishna Priya
Senior Director – Head of APAC Operations
FIS Global
Vimal Limbad
Global COE Head – Customer Experience
Tata Technologies
Ashok Mehta
Global Delivery Excellence Head – Enterprise Cognitive Business Operations
TCS
Namish Gulati
Vice President – Operations
Firstsource
Gopal Ranjan
Sr. VP & Global Head – Quality
Datamatics Global Services Ltd.
Shirish Kalamkar
Sr. Vice President & Chief Technology Officer
3i Infotech
Manoj Dixit
Delivery Head
Cybage Software
Devang Badiyani
Vice President – IT Head Delivery
HDFC Bank
Prabhanjan Pandurangi
Sr. Director – Digital Transformation
WNS
Rakesh K Chandhok
Head – Digital Infrastructure & Service Delivery
CSB Bank Ltd.
Nikhil Asopa
Head of Customer Experience
Tata Digital
Jyoti Sahay
Program Head (VP), Analytics
eClerx
Rajnish Khare
VP – Head Enterprise Operations
Vodafone Idea
Jessy George Smith
Managing Director, Data, Cloud First, ATCi
Accenture
Swaroop Biswas
Head of Experience Design (UX COE)
Hexaware Technologies
Sandeep Baid
Sr. Director Client Services
Sutherland
Sachin Chitlange
Vice President – Business Analytics, India Finance & Finance Transformation
Capgemini
Murli Pawar
VP - Technology
Suntec India Pvt. Ltd
Ajay Agrawal
Technology Delivery Head - On-boarding
IndusInd Bank
Madan Dhapate
Global Head – IT
Jio Platforms Ltd.
Aakash Shripat
Vice President – Digital CX Delivery
Startek
Who Should Attend
- CXO's/ Head/ VP/ President/ Directors:
Technology
IT
Operations
Delivery
CX
Quality
Transformation
Security
Data
Analytics
Service
Contact Centre
Key Themes to be Address
Essential insights and strategies for BPO and tech leaders.
Tech & AI
Risk & Security
Talent & Culture
Ops Excellence
BPO Innovation Awards 2026
Recognizing organizations and leaders who are shaping the next generation of Business Process Outsourcing through innovation, intelligence, and impact.
Most Innovative BPO
of the Year
For organizations that challenge conventions and redefine excellence through bold innovation.
Excellence in
Automation & AI
Celebrating intelligent automation that transforms efficiency, accuracy, and scale.
Customer Experience Transformation
Honoring digital-first strategies that deliver exceptional customer outcomes.
Digital Transformation Champion
For organizations leading end-to-end digital reinvention across ecosystems.
BPO Leader of the Year
Recognizing a leader whose vision has reshaped the BPO landscape.
Best Employee-Centric Culture
Honoring organizations that put people at the heart of innovation.
Event Pricing
1st Early Bird
Till 9th Jan 2026
Registration Fees
₹10,000 + TaxesAward Nomination Fees
₹10,000 + 5,000 + Taxes2nd Early Bird
Till 9th Feb 2026
Registration Fees
₹12,500 + TaxesAward Nomination Fees
₹12,500 + 5,000 + TaxesStandard Rate
After 9th Feb 2026
Registration Fees
₹15,000 + TaxesAward Nomination Fees
₹15,000 + 5,000 + TaxesSponsors Benefit in Nutshell
Showcase thought-leadership by showing your target market who you are, what you do and why they should get to know you
Chance to renew longstanding connections with existing clients and initiate new business with potential clients
Sponsoring our event offers you the opportunity to reach uniquely targeted audience and reach the decision makers.
Engage and connect with delegates before, during or after the event through a wide range of digital and onsite messaging opportunities
Take the stage and educate your audience on how your company’s technology can drive their business forward to achieve business goal.
Previous Event Testimonials
Voices from the Event
Glimpse of Previous Edition
