Co-Presented by
Thursday, 11th September 2025
Taj MG Road, Bangalore
Value Creation For BPOs and Their Customers
Delegates
Partners
Speakers
Companies Attended
Our Partners
Co-Presenting Partner
Gold Partner
Silver Partner
Business Development Partner
HIGHER || FASTER || STRONGER
As global businesses continue to evolve, the role of BPO has transcended traditional
boundaries to become
a pivotal force in driving operational excellence and strategic advantage. Modern BPOs
are no longer just
about cost savings and efficiency; they are integral to innovation, digital
transformation, and enhancing
customer experiences.
In today’s rapidly changing landscape, BPOs are embracing advanced technologies such as
Artificial
Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), and
blockchain to deliver
unparalleled value. These technologies are enabling BPOs to offer more sophisticated,
high-quality services,
transforming client operations with improved accuracy, speed, and scalability.
At this summit, attendees will explore strategies for fostering innovation, driving
digital initiatives, and
leveraging advanced technologies to stay ahead in the competitive BPO sector. The BPO
Innovation Summit
2025 serves as a crucial platform for industry leaders to exchange insights, share
success stories, and shape
the future of business process outsourcing.
Featured Speakers
Ramakrishna S
Vice President & CTO - Global Digital Customer Experience (DCX)
Capgemini
Praveen Juyal
Global Head of Intelligent Automation (AI & Analytics, RPA and BPM)
DXC Technology
Mohit Saxena
Global Chief Delivery officer
Sagility
Vipin Bhargava
Head of Technology
Tata Consultancy Services
Raja Lakshmipathy
Managing Director and VP, India
Genesys
Steve Ernest
Senior Vice President India International Operations
Startek
Chandra Surbhat
Chief AI and Digital Officer
SLK
Vivek Irudayaraj
Executive Vice President and Center Head - Delivery
Firstsource
Shivram Chandrasekhar
Solutions Architect
Twilio
Deepak Baghchi
Vice President - AI Practice
Coforge
Sharad Somani
Chief Marketing Officer
NewJaisa Technologies
Murali Yalla
Vice President CloudFirst QE
Accenture India
Sundar Hariharan
Head of Digital Center of Excellence
Alorica
Arvind Kasi
Senior Vice President | Chief of Staff to COO & Global Head – Quality, Workforce Management & PMO
[24]7.ai
Karthik Mulakaluri
Director -Talent Development
Omega Healthcare
Avijit Goswami
Head - Service Delivery
ITC Infotech
Aditya Garg
Head Of Solutions Consulting, India,
Genesys
Prabhakaran G
Director - Global Operations Cognitive Infrastructure Services
LTI Mindtree
Santosh Hanaji
Vice President - Delivery
Infogain
Dr. Lakshmanan Ramanathan
AVP, Business Head - Technology Solutions and Automation
Infosys BPM
Nirmalya Sinha
Director - WFM
Concentrix
Sunil Kambagiri
Director of Operations
Iron Mountain India
Arpit Bansal
Associate Vice President - Digital Engineering
Movate
Rajesh Henry
Director - Technology Risk Management (Business Resilience)
Sutherland
Anup Muthedath Babu
Senior Director - Intelligent Process Automation
Virtusa
Bhuvan Nadgonde
Global Director - Business Transformation
HCL Tech
Who should be a part of this Summit
CXO's/ Head/ VP/ President/ Directors:
Technology
IT
Operation
Delivery
CX
Quality
Information
Security
Data
Analytics
Service
Contact Centre
Transformation
Key Take-Away
Equipping BPOs: Next Decade.
Innovating Amid Market Dynamic
Robust Data Security Strategies.
Contact Center Security.
Automation for BPO Excellence
Technology Integration Strategies
AI Integration in BPOs.
Emerging Tech Trends.
Cloud Computing Impact.
Navigating Automation Anxiety.
Employee Engagement Vital
Rise of Digital Workforce
Workforce Resilience.
CX Paradigm Innovations.
Distinctive Contact Center
Tech Fusion Panel.
BPO Innovation Awards 2025
Most Innovative BPO of the Year
Recognizing an organization that has redefined BPO through disruptive technologies and forward-thinking strategies.
Nominate Now
Excellence in Automation & AI Integration
Honoring breakthrough use of RPA, AI, or ML to enhance efficiency, scalability, and accuracy in BPO operations.
Nominate Now
Outstanding Customer Experience Transformation
Awarding a BPO that has delivered exceptional CX outcomes through digital, omnichannel, or analytics-led innovation.
Nominate Now
Digital Transformation Champion
Celebrating a BPO that has successfully driven end-to-end digital transformation across internal and client-facing functions.
Nominate Now
BPO Leader of the Year
Recognizing an individual who has demonstrated visionary leadership and delivered measurable impact across the BPO ecosystem.
Nominate Now
Best Employee-Centric BPO Culture
Acknowledging an organization that excels in fostering workforce engagement, learning, well-being, and retention.
Nominate Now
Important Dates and Deadlines
- Nominations for all categories are open from 13th June 2025
- Last day to submit the Nomination is 5th September 2025
- Winners will be announced on 8th September 2025 via email so relevant teams can be invited.
- BPO Leadership Awards will be distributed at 16th BPO Innovation Summit & Awards 2025 on Thursday, 11th September 2025, at Taj MG Road, Bengaluru.
Benefits of Attending the Event
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Discover new ways to improve your business strategy.
Gain competitive knowledge.
Networking with top industry experts.
Unmatched networking opportunities.
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Explore best practices for business optimization
Upgrade your profile and reputation
Sponsors Benefit in Nutshell
Showcase thought-leadership by showing your target market who you are, what you do and why they should get to know you
Chance to renew longstanding connections with existing clients and initiate new business with potential clients
Sponsoring our event offers you the opportunity to reach uniquely targeted audience and reach the decision makers.
Engage and connect with delegates before, during or after the event through a wide range of digital and onsite messaging opportunities
