Zoom provides the AI-first, open work platform built for human connection and purposefully designed to move conversations to completion. From entrepreneurs to global enterprises, customers choose Zoom to seamlessly collaborate, communicate, and drive outcomes across meetings, chat, phone, contact center, events, and more — all with the built-in assistance of Zoom AI Companion. Founded in 2011, Zoom is headquartered in San Jose, CA. For more information

Orvera AI is an agentic AI platform for enterprise customer experience that Orvera builds, deploys, and runs as a managed service. Its contact-center operations heritage, rather than a pure-software lineage, is what lets it run the whole operation on the customer's behalf. Its omnichannel AI agents hold conversations across voice, chat, and digital channels, with deep specialization in Voice AI, and complete the work behind them in the systems an enterprise already runs, from CCaaS to CRM. The goal is containment and resolution, not deflection. Where a person handles the conversation, Agent Assist delivers approved knowledge, next-best actions, escalation cues, and automated summaries in real time. AI Auto QA audits 100% of interactions rather than a 1 to 3% sample, and Voice of Customer mines every conversation for themes, sentiment, and CX signal.

Orvera is model-agnostic, orchestrating third-party models inside its own governed layer, so enterprises stay on the frontier with no lock-in. Full deployment lands in three to six weeks rather than the customary six to nine months. Orvera serves enterprises running high-interaction-volume customer operations across healthcare, insurance, telecommunications, utilities, retail, travel, automotive, education, and residential subscription services, with 500+ integrations and availability on Salesforce AppExchange, Microsoft Marketplace, and AWS Marketplace. Orvera AI is SOC 2 Type II certified, HIPAA compliant, and GDPR compliant.

Orvera is multi-tenant by design, built for BPOs and channel partners running a book of clients, not one contact center. Every client sits in its own tenant with its own data, configuration, and scorecard, administered from one place under the partner's brand. Quality is scored per program and per tenant, never as one blended number, and a running tenant can be cloned to stand up the next client. Partners take Orvera wholesale multi-tenant, in co-delivery.

Altitude Software is a leading omnichannel contact centre solutions that empower organizations to deliver seamless customer experiences. Its unified omnichannel platform integrates voice, chat, email, WhatsApp, and social media into a single agent desktop, ensuring every interaction is captured and managed efficiently. With advanced intelligent routing, customers are connected to the right agent quickly, improving resolution rates and satisfaction. The platform’s automation tools—including AI-powered chatbots, natural language voicebots, and self-service IVR flows—reduce manual workloads while providing 24/7 support. Supervisors benefit from comprehensive analytics and reporting, with live dashboards and historical insights enabling continuous performance improvement.

Altitude places a strong emphasis on compliance and security, offering PCI DSS, GDPR, and DPDP Act-ready safeguards to protect sensitive customer data. Its solutions are highly adaptable, with deployment options across cloud, on-premise, or hybrid infrastructures. Tailored for industries such as banking, finance, telecom, retail, healthcare, and travel, Altitude enhances efficiency through AI-driven quality scoring and coaching workflows. Trusted by more than 1,100 organizations in 80 countries, and headquartered in Gurugram, India for APAC operations, Altitude combines global scale with regional expertise. Its commitment to innovation, flexibility, and compliance makes Altitude Software a leading choice for businesses seeking secure, scalable, and future-ready customer engagement solutions.

Unified Voice Communication Pvt. Ltd. is an enterprise communication and telecom solutions provider helping businesses build reliable, scalable, and future-ready voice infrastructure. The company delivers a comprehensive portfolio of services, including VoIP, SIP trunking, IP PBX, cloud telephony, UCaaS, call recording, business messaging, video conferencing and contact-centre automation.

With a strong focus on performance, security, and service continuity, Unified Voice supports organisations seeking to modernise customer engagement, reduce communication costs, and connect teams across multiple locations. Its solutions are designed for growing businesses, large enterprises, BPOs, and contact centres that require dependable voice connectivity, intelligent call management, and seamless collaboration.

Unified Voice also offers VaaN™, a managed enterprise voice solution that brings together dedicated internet connectivity, private cloud PBX, enterprise IP phones, mobile softphones, and proactive support under a unified service framework. This end-to-end approach provides customers with a single point of accountability for their communication environment.

Backed by experienced deployment and support teams, Unified Voice works closely with customers to understand operational needs and implement tailored communication solutions. The company is committed to enabling better conversations, stronger customer experiences, and efficient business operations through innovation, reliability, and responsive support across India for today’s digitally connected enterprise ecosystem.

wAnywhere, a product of ShepHertz Technologies Pvt Ltd, is an AI led security and compliance platform built to help Enterprises protect sensitive data across distributed and hybrid work environments. It is the world’s leading solution used by some of the largest Business Process Outsourcing (BPO) organizations to ensure data protection and avoid any data-theft or leakages by agents.

For Enterprises, especially in BFSI, healthcare and telecom, where data security and privacy are of critical business need, wAnywhere provides mobile detection, not at desk detection and multiple persons detection in real-time with the best-in-industry AI features to enforce Clean desk policy. It provides PII masking, audit trail, live monitoring, object detection, and takes actions like Blackout, Screen lock and OTP authentication.

Besides, wAnywhere also measures and enhances Productivity, does monitoring and engagement. Being used by some of India’s largest conglomerates, it provides real-time visibility into workforce activity and system interactions. It also generates real-time and detailed analytics with drill-down reports and dashboards.

wAnywhere is highly customizable and available for both SaaS and On-premises deployment and is compatible with all leading cloud providers. Moreover, it now can be reinforced with our Enterprise browsers to enhance security, compliance as well as productivity.