Phykon is a trusted business support solutions and services provider with close to 17 years of sure-footed global experience and industry expertise. We are headquartered in Kerala (India), with a presence in Bengaluru and Melbourne. Phykon is a member of the Indo-Australian Chamber of Commerce and NASSCOM. We are ISO 9001:2015 certified.

Phykon helps businesses reduce operating costs and turnaround times, and build customer trust through various service delivery models. We ensure business processes are significantly streamlined and efficient, with increased accuracy and savings. Phykon excels at designing customised solutions built around specific business needs, keeping the spend minimal, and delivering the results our clients want. Our clients benefit from tireless 24/7/365 support unhindered by holidays or process snags. Phykon’s results are reflected and shared in transparent monthly governance reports.

OUR SERVICES
We extend a comprehensive range of trusted, tech-enabled support solutions. Our services are time-tested and go through strict quality assurance steps. We have in-house, 24/7/365 IT infrastructure support with dedicated specialists to ensure complete stability and security in all processes. Our most sought-after services are Contact Centre Solutions, Customer Support, Technical Support, IT Infrastructure Support, ERP, Back Office Support, Order Management, and Digital Marketing.

For additional information, www.phykon.com

Elon Musk says “Time is the ultimate currency” and Peter Drucker says “If you can’t measure it, you can’t improve it”.

Flowace is an AI-powered employee productivity tool that helps employers, as well as employees, excel in their respective scope of work and obligations.
We have been helping over 14,957 teams increase their productivity by a minimum of 20% with a 10X ROI.

Teams that work with us are able to manage their entire employee productivity nexus in-and-out with utter confidence and complete transparency.

For additional information, www.flowace.ai

"18 Years in Customer Contact Industry, Parahit has innovated time and again on technologies which were ahead of times.

Parahit's Flagship product Galaxypro, One of the first full fledged Cloud Contact Center Solution in the country has proved once again that Parahit is bound to deliver cut throat customer communication technology. With Omni Channel Interaction Management tool and Business Process Automation, Galaxypro has come a long way integrating L&D along with Call Audit Tool to enable businesses focus on their core business and be rest assured on the technology, ensuring excellent customer experience.

Understanding the needs of fast-paced growing technologies, Parahit has become a leading one-stop-shop Communication Platform as a Service (CPaaS) provider specialising in delivering comprehensive solutions.Our robust suite of services includes voice calling, messaging, video conferencing, and more, all accessible through simple APIs and intuitive interfaces. With a focus on reliability, scalability, and security, we cater to a diverse range of industries, from startups to enterprise-level organisations enabling them to enhance customer engagement, streamline internal communication processes, and drive innovation.

Backed by cutting-edge technology and a commitment to exceptional customer support, we strive to empower businesses to unlock the full potential of communication in the digital age."

For additional information, www.parahittech.com

KrispCall is a cloud telephony solution tailored for modern businesses with distributed teams and call center operations. It empowers organizations with global virtual numbers across 100+ countries, enabling seamless customer interactions worldwide.

Designed for today's remote and distributed teams, KrispCall offers a unified call box feature to enhance team collaboration and customer engagement, enabling seamless sharing of numbers, texts, and call histories. Internal notes and call coaching features to facilitate real-time feedback and guidance, ensuring consistent, exceptional customer experiences.

Seamless integrations with industry-leading CRMs like HubSpot, Pipedrive, Microsoft Dynamics 365 & others streamline workflows by automatically syncing customer data and interactions, minimizing manual efforts.

KrispCall's rapid deployment prowess earned it the "Fastest Implementation Call Center Infrastructure Software" award in the prestigious G2 Spring Report. This achievement underscores KrispCall's ability to swiftly equip businesses with a robust call center infrastructure, enabling them to hit the ground running.

Whether a startup, an established enterprise, an outsourcing firm, or a remote workforce, KrispCall equips organizations with the tools to foster seamless collaboration, enhance customer engagement, and deliver unparalleled experiences.

Embrace the future of cloud telephony and unlock new frontiers of efficiency, agility, and customer satisfaction with KrispCall.

For additional information, www.krispcall.com

Welcome to Time Champ – Where Productivity Meets Precision.

At Time Champ, we specialize in enhancing workforce efficiency through our modern tools and insightful analytics. Tailored specifically for the Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) industries, our comprehensive range of solutions is designed to increase productivity by up to 30%, aiding organizations in achieving their goals.

Our cutting-edge platform offers a variety of features tailored to the demands of contemporary businesses. From seamless automatic attendance tracking to real-time employee productivity monitoring, Time Champ empowers organizations to streamline operations and maximize efficiency. Our advanced capabilities extend to application and website usage tracking, providing detailed insights into employee behavior and resource allocation.

Experience peak efficiency with Time Champ's fully automated features. Let Time Champ take the reins, automating every aspect of time management for unparalleled efficiency and productivity.

We offer sophisticated workplace analytics that help businesses make data-driven decisions with confidence. Our robust employee monitoring functionalities, including discreet screenshot capture and live video feeds, ensure compliance and accountability across all levels of the organization.

Pay only for the time your employees work with Time Champ's precise time and billing feature. Easily calculate payroll based on their work hours, ensuring fair compensation for their efforts.

For additional information, www.timechamp.io

Convin is a state-of-the-art conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time and post-call analysis suites, addressing critical challenges such as manual intervention and reactive quality assurance.

With Convin, global call centers handling high volumes of calls benefit from robust automation and proactive methods, ensuring conversation quality and accelerating business growth. The platform supports a wide range of use cases, including Sales, Support, Collections, Compliance, and Retention, reflecting the diverse needs of its users.

Convin's transformative impact is evident across multiple industries, such as Insurtech, E-commerce, Edtech, Hospitality & Travel, Real Estate, Healthtech, BPOs, Airlines, and Fintech, among others. This conversation intelligence solution has revolutionized the business strategies of numerous contact center leaders, making it an indispensable tool in today’s customer service landscape.

Why do we stand out?

• In-house speech-to-text models
• High transcription accuracy
• Pioneers in Automated coaching(Zero human intervention)
• Real-time monitoring, guidance, and coaching
• n-house Convin Mobile Application

What can our customers achieve?

1. 100% Compliance monitoring
2. 56 sec Lower AHT(average handle time)
3. 60% Decrease in Ramp-up time
4. 21% Increase in Sales
5. 27% Increase in CSAT
6. 17% Increase in Collection Rate
7. 25% Increase in Retention Rate
8. 12% Increase in Repeat Purchases.

For additional information, www.convin.ai