HIGHER || FASTER || STRONGER
In this new era of Business Process Outsourcing (BPO), transformative changes are
redefining the industry. The integration of cutting-edge technologies, such as
artificial intelligence (AI) and automation, is revolutionizing traditional BPO models.
Companies are navigating through a dynamic landscape, emphasizing data security,
regulatory compliance, and workforce resilience to meet the demands of a rapidly
evolving global market.
The 13th BPO Innovation Summit and Awards 2024, organized by UBS
Forums, are poised to play a crucial role in addressing the challenges faced by the BPO
industry. By fostering a comprehensive dialogue, the summit aims to tackle regulatory
complexities, market dynamics, the seamless integration of technology. As the industry
grapples with the influence of AI and strives to build resilient workforces, this summit
provides a unique platform for industry leaders to collaborate, share insights, and
chart the course for the future of BPO. Through collective efforts, the summit is
dedicated to finding innovative solutions that will propel the BPO sector into a new era
of success and sustainability.
Who should be a part of this Summit
CXO's/ Head/ VP/ President/ Directors:
- Technology
- IT
- Operation
- Delivery
- CX
- Quality
- Information
- Security
- Data
- Analytics
- Service
- Contact Centre
- Transformation
Featured Speakers
![Chandra Surbhat](images/team/Chandra Surbhat.jpg)
Chandra Surbhat
Global head, Digital experience and Transformation, Wipro Enterprise Futuring
Wipro
![Abhimanyu Khanna](images/team/Abhimanyu Khanna.jpeg)
Abhimanyu Khanna
Director and Lead Enterprise GTM - Global Markets
Truecaller
![Chandra Surbhat](images/team/Swaroop Biswas.jpg)
Swaroop Biswas
Head of Experience Design (UX COE)
Hexaware Technologies
![Bala Prasad Peddigari](images/team/Anthony Hsiao.jpg)
Anthony Hsiao
CEO
Matterway
![Kartar Saxena](images/team/Kartar Saxena.jpg)
Kartar Saxena
VP - Strategic Business Group
[24]7.ai
![Chandra Surbhat](images/team/Gopal Parasnis.jpg)
Gopal Parasnis
VP - Global Head for Digital Transformation, BFSI
Tech Mahindra
![Bala Prasad Peddigari](images/team/Pradeep Vasudev.png)
Pradeep Vasudev
OSP Expert & COO
Assertion
![Chandra Surbhat](images/team/Pravin Thombare.jpg)
Pravin Thombare
Head of Technology
Epicenter Technologies
![Bala Prasad Peddigari](images/team/Arun Kumar Das.jpg)
Arun Kumar Das
Global Head-Learning & Customer Experience (Travel)
Sutherland
![Bala Prasad Peddigari](images/team/Gurbans Chatwal.jpg)
Gurbans Chatwal
Vice President Innovation & Intelligent Automation
Fiserv
![Walter Menezes](images/team/Walter Menezes.jpg)
Walter Menezes
Country Head - India, SAARC
Calabrio
![Bala Prasad Peddigari](images/team/Manish Bhilwadkar.jpg)
Manish Bhilwadkar
Senior Vice President - Quality
Exela Technologies
![Bala Prasad Peddigari](images/team/Rinoo Rajesh.jpg)
Rinoo Rajesh
Vice President - Head Digital & Business Transformation Services
ConneQt Business Solutions Ltd.
![Bala Prasad Peddigari](images/team/Jaydip Dhar.jpg)
Jaydip Dhar
Chief Operating Officer (COO)
Mahindra Integrated Business Solutions Pvt. Ltd.
![Bala Prasad Peddigari](images/team/Nilesh Velankar.jpeg)
Nilesh Velankar
Head Cloud Delivery
TCS
![Bala Prasad Peddigari](images/team/Loly Vadassery.jpeg)
Loly Vadassery
Chief Human Resources Officer
Datamatics Business Solutions Ltd.
![Bala Prasad Peddigari](images/team/Anand Krishnamoorthy.jpeg)
Anand Krishnamoorthy
Director – Shared Services/ Risk and Assurance
Capita
![Bala Prasad Peddigari](images/team/Kiran Chittar.jpeg)
Kiran Chittar
Business Head (Digital BPS)
3i Infotech Ltd
![Stephen Ernest](images/team/Stephen Ernest.jpg)
Stephen Ernest
Senior Vice President India International Operations
STARTEK
![Ram Kumar Chaudhary](images/team/Ram Kumar Chaudhary.jpg)
Ram Kumar Chaudhary
Vice President - Business Excellence
GeBBS Healthcare Solutions
![Lalit Desiraju](images/team/Lalit Desiraju.jpg)
Lalit Desiraju
Senior Vice President
Hinduja Global Solutions
![Navin Das](images/team/Navin Das.png)
Navin Das
Director of Information Security
LTI
![Murli Pawar](images/team/Murli Pawar.jpeg)
Murli Pawar
VP - Technology
SunTec
![Chinmay Patr](images/team/Chinmay Patra.jpg)
Chinmay Patra
Director Sales CXTI APAC
Concentrix Daksh Services India Private Limited
![Honey Vyas](images/team/Honey Vyas.jpg)
Honey Vyas
Vice President - Global Analyst Relations & BI
Transcom
![Sachin Chitlange](images/team/Sachin Chitlange.jpg)
Sachin Chitlange
Vice President - Business Analytics, Data Visualization and AI / ML & Finance Transformation
Capgemini
![Mukesh Jain](images/team/Mukesh Jain.jpg)
Mukesh Jain
CTO, VP and Global Head of People Analytics
Capgemini
![Ashwini Chavan](images/team/Ashwini Chavan.jpeg)
Ashwini Chavan
Vice President Information Technology
Accenture
Key Take-away and Special Features
Equipping BPOs: Next Decade.
Innovating Amid Market Dynamics.
Robust Data Security Strategies.
Contact Center Security.
Automation for BPO Excellence
Technology Integration Strategies
AI Integration in BPOs.
Emerging Tech Trends.
Cloud Computing Impact.
Navigating Automation Anxiety.
Employee Engagement Vital
Rise of Digital Workforce
Workforce Resilience.
CX Paradigm Innovations.
Distinctive Contact Center
Tech Fusion Panel.
Industries Attending
ITES
BPO
Off sourcing
Outsourcing
BFSI
E-commerce
Awards Category
The Artificial Intelligence Excellence Awards
Nominate NowWorkforce Innovation of the Year
Nominate NowBest in Class Remote Contact Center
Nominate NowBest Contact Center Training & Development Program
Nominate NowThe Cybersecurity Excellence Awards
Nominate NowStratus Awards for Cloud Computing
Nominate Now2024 Excellence in Customer Service Award
Nominate NowBPO Excellence Award 2024
Nominate NowBest Contact Center Culture
Nominate NowBest Place to Work
Nominate NowBPO of the Year
Nominate NowExcellence in Process Optimization
Nominate Now![](images/portfolio/26.jpg)
![](images/portfolio/27.jpg)
Benefits of Attending the Event
Discover new ways to improve your business strategy.
Gain competitive knowledge
Networking is a powerful tool, get the chance to interact with top industry experts in the field, who will share their experience.
Unmatched networking opportunities - don't miss the opportunity to make new connections.
Explore the best practices to optimize your business processes.
Upgrade your personal profile and boost your reputation within your industry.
![](images/portfolio/28.jpg)
![](images/portfolio/29.jpg)
Why You should Sponsor
Showcase thought-leadership by showing your target market who you are, what you do and why they should get to know you
![](images/portfolio/19.jpg)
Chance to renew longstanding connections with existing clients and initiate new business with potential clients
![](images/portfolio/18a.jpg)
Sponsoring our event offers you the opportunity to reach uniquely targeted audience and reach the decision makers.
![](images/portfolio/22a.jpg)
Engage and connect with delegates before, during or after the event through a wide range of digital and onsite messaging opportunities
![](images/portfolio/12a.jpg)