Customer Contact Leader of the Year
Award given to the Executive/Director level contact who manages and directs the entire center including staff, systems and practices.
The Artificial Intelligence Excellence Awards
The Award will recognize those organizations, who bring AI to Work and apply it to solve real problems.
Workforce Innovation of the Year
The BIG Innovation Awards recognize those organizations and people who bring new ideas
Best in Class Remote Contact Center
The Award will recognize those organizations, who successfully managed the remote working in 2021.
Best Contact Center Training & Development Program
Award presented to the BPO with the overall best design and features to enhance employee satisfaction. It is aimed at centralised centers
The Cybersecurity Excellence Awards
For cyber security experts, technology developers taking proactive steps to thwart attacks and take preventative measures to remain one-step ahead so responses can be quick and efficient.
Stratus Awards for Cloud Computing
The 2021 Stratus Awards recognize those companies innovating in the Cloud and providing offerings that are truly differentiated in the market. As modern consumers and businesses alike adopt more and more cloud-based services rewarding those who are uniquely adding value to our daily lives is increasingly more important.
Best Contact Center Culture
This will represent the Best working Culture management in WFH, WFO in 2020-21
Best Place to Work
The Best Places to Work identify the organizations doing all they can to improve the performance by challenging their employees in an environment that makes work fun and engaging