BPO Innovation Awards 2025

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Most Innovative BPO of the Year

Recognizing an organization that has redefined BPO through disruptive technologies and forward-thinking strategies.

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Excellence in Automation & AI Integration

Honoring breakthrough use of RPA, AI, or ML to enhance efficiency, scalability, and accuracy in BPO operations.

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Outstanding Customer Experience Transformation

Awarding a BPO that has delivered exceptional CX outcomes through digital, omnichannel, or analytics-led innovation.

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Digital Transformation Champion

Celebrating a BPO that has successfully driven end-to-end digital transformation across internal and client-facing functions.

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BPO Leader of the Year

Recognizing an individual who has demonstrated visionary leadership and delivered measurable impact across the BPO ecosystem.

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Best Employee-Centric BPO Culture

Acknowledging an organization that excels in fostering workforce engagement, learning, well-being, and retention.

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Important Dates and Deadlines

  • Nominations for all categories are open from 13th June 2025
  • Last day to submit the Nomination is 5th September 2025
  • Winners will be announced on 8th September 2025 via email so relevant teams can be invited.
  • BPO Leadership Awards will be distributed at 16th BPO Innovation Summit & Awards 2025 on Thursday, 11th September 2025, at Taj MG Road, Bengaluru.