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 Friday, 17th December 2021 The Ritz-Carlton, Bangalore

Value Creation for BPOs and their customers

Key Takeaways and Special Features

Making BPO ready to cope up in New Normal.

Emerging technology in new era.

Analytics is changing the BPO Landscape.

Big shift - Artificial intelligence is getting ready for business, but are BPO ready for AI.

Embracing automation - Deliver new business capabilities and enhancing value of services in BPO industry.

What next, what more -Emerging BPO Industry Tech-Trends in new normal.

A New World for BPO- Digitalization is transforming the growing BPO.

Future forward BPO - Unleashing the power of Technology.

Importance of employee engagement with changing situations in BPOs.

Future of work: The rise of the digital workforce.

Position BPO as digitally superior talent with new age technology.

Reskilling the work force with next- gen technology.

Next big step - BPO Service innovation in a digital world.

Changing dynamics: Technology - A changing face of BPO Industry.

Featured Speakers

Prashant Pandey


Salina Nair

Infosys BPM

Sudha Bhat


Nilesh Marathe


Kuntal Shah


Rajkumar Seetharaman


Rajiv Ramanan

Freshworks Inc.

Rituparn Bakshi

Tech Mahindra

Sunil Aryan

Verint Asia

Arvind Sekar


Debashis Singh


Malay Shah

Automation Anywhere

Bharathwaj Ranganathan


Uthaman Bakthikrishnan


Arpit Mishra


Santanu Patro

Wipro Limited

Shanmuga Sundar


Stephen Ernest


Manish Ramesh Khanna

IGT Solutions

Govind Srinivasan


Avnish Mehta


Ram Deshpande


Sajeev Madhavan

Conneqt Business Solutions

Who should be a part of this Summit?

CXO's/ Head/ VP/ President/ Directors:

  • Technology
  • Information
  • HR
  • Operations
  • Business transformation
  • Quality

Benefits of Attending

  • Discover new ways to improve your business strategy.
  • Gain competitive knowledge
  • Networking is a powerful tool, get the chance to interact with top industry experts in the field, who will share their experience.
  • Unmatched networking opportunities - don't miss the opportunity to make new connections.
  • Explore the best practices to optimize your business processes.
  • Upgrade your personal profile and boost your reputation within your industry.

Awards Nominations

Customer Contact Leader of the Year

Award given to the Executive/Director level contact who manages and directs the entire center including staff, systems and practices.

Nominate Now

The Artificial Intelligence Excellence Awards

The Award will recognize those organizations, who bring AI to Work and apply it to solve real problems.

Nominate Now

Workforce Innovation of the Year

The BIG Innovation Awards recognize those organizations and people who bring new ideas

Nominate Now

Best in Class Remote Contact Center

The Award will recognize those organizations, who successfully managed the remote working in 2021.

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Best Contact Center Training & Development Program

Award presented to the BPO with the overall best design and features to enhance employee satisfaction. It is aimed at centralised centers

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The Cybersecurity Excellence Awards

For cyber security experts, technology developers taking proactive steps to thwart attacks and take preventative measures to remain one-step ahead so responses can be quick and efficient.

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Stratus Awards for Cloud Computing

The 2021 Stratus Awards recognize those companies innovating in the Cloud and providing offerings that are truly differentiated in the market. As modern consumers and businesses alike adopt more and more cloud-based services rewarding those who are uniquely adding value to our daily lives is increasingly more important.

Nominate Now

2021 Excellence in Customer Service Award

The Award is for Best CX provider in 2021

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BPO Excellence Award

Nominate Now

Best Contact Center Culture

This will represent the Best working Culture management in WFH, WFO in 2020-21

Nominate Now

Best Place to Work

The Best Places to Work identify the organizations doing all they can to improve the performance by challenging their employees in an environment that makes work fun and engaging

Nominate Now

BPO of the Year

Nominate Now

Sponsors benefit in Nutshell:

Identify financial risk

Showcase thought-leadership by showing your target market who you are, what you do and why they should get to know you

Treasury Policy

Chance to renew longstanding connections with existing clients and initiate new business with potential clients

Fx Market Information

Sponsoring our event offers you the opportunity to reach uniquely targeted audience and reach the decision makers.

Unbiased Advice

Engage and connect with delegates before, during or after the event.

Expertise in derivatives

Take the stage and educate your audience on how your company technology can drive their business forward


Glimpse of Previous Editions


Till 15th October


  • 7th Edition BPO Summit & Awards 2021
  • Awards Nomination Fees: 10,000 + 5,000
Register now >
Till 10th November


  • 7th Edition BPO Summit & Awards 2021
  • Awards Nomination Fees: 12,500 + 5,000
Register now >