Thurs, 5th September 2024

Taj MG Road, Bangalore




Companies Attended

Future - Ready BPO: Unveiling Innovation, Honoring Excellence

Our Partner

Business Development Partner


As global businesses continue to evolve, the role of BPO has transcended traditional boundaries to become a pivotal force in driving operational excellence and strategic advantage. Modern BPOs are no longer just about cost savings and efficiency; they are integral to innovation, digital transformation, and enhancing customer experiences.

In today’s rapidly changing landscape, BPOs are embracing advanced technologies such as Artificial Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), and blockchain to deliver unparalleled value. These technologies are enabling BPOs to offer more sophisticated, high-quality services, transforming client operations with improved accuracy, speed, and scalability.

At this summit, attendees will explore strategies for fostering innovation, driving digital initiatives, and leveraging advanced technologies to stay ahead in the competitive BPO sector. The BPO Innovation Summit 2024 serves as a crucial platform for industry leaders to exchange insights, share success stories, and shape the future of business process outsourcing.


Featured Speakers

Natarajan Radhakrishnan
Natarajan Radhakrishnan

Vice President- Transition and Transformation

Muralidharan Ramachandran
Muralidharan Ramachandran

Chief Information Officer

Bhavesh Lakhani
Bhavesh Lakhani

EVP & Global Chief Information Officer

Nitin A. Harne
Nitin A. Harne

Senior Director - Enterprise IT & Cloud Transformation

Vipin Bhargava
Vipin Bhargava

Head of Technology

Tata Consultancy Services
Sundar Hariharan
Sundar Hariharan

Head of Digital Center of Excellence

Arvind Kasi
Arvind Kasi

Vice President - Quality, Risk & Compliance, Project Management-India & Americas

Ravi Pandikunta
Ravi Pandikunta

VP - Delivery Head & Enterprise Architect

Tech Mahindra
Manoj Brahmankar
Manoj Brahmankar

SVP and Global Head Business Excellence

Venkatesh P S
Venkatesh P S

Director - Global Business Resilience - Corporate Security

Amit Vk
Amit Vk

Senior Director - India Operations Head – BPS Insurance & Finance Delivery

DXC Technology
Jeetendra Singh
Jeetendra Singh

Head of Data Science Analytics & Innovation (GenAI Leader)

Deepak Bagchi
Deepak Bagchi

Vice President - AI Practice

Kaustubh Deshpande
Kaustubh Deshpande

Head of Capabilities Transformation & Innovation

Société Générale
Salina Nair
Salina Nair

Associate Vice President – Quality

Infosys BPM
Harish Linganna
Harish Linganna

Senior Director

LTI Mindtree
Shyam Sunder
Shyam Sunder

Vice President- Offering & Solutions Leader for OCX Customer Service Operations

Hexaware Technologies
Deepak Singh
Deepak Singh

Senior Vice President Operations & Ecommerce Vertical Head - India

Yogesh Bari
Yogesh Bari

Vice President

Sugantha Rajakumari M
Sugantha Rajakumari M

Vice President - Data-Tech-AI @Genpact-Supply Chain Planning-as-a-Service I Analytics

Roopa Prasanna
Roopa Prasanna

Senior Director, Innovation & Project Management

Gururaja Yellapur
Gururaja Yellapur

Vice President, Head of Product Engineering

Omega Healthcare Management Services
Prashanth Bellary
Prashanth Bellary

Vice President- Transition and Transformation

Bhavesh Lakhani
John Praveen

VP - Tech Support as a Service

Kartick Krishnamurthy
Kartick Krishnamurthy

Vice President Operations


Who should be a part of this Summit

CXO's/ Head/ VP/ President/ Directors:
Contact Centre

Benefits of Attending the Event

Discover new ways to improve your business strategy.
Gain competitive knowledge
Networking is a powerful tool, get the chance to interact with top industry experts in the field, who will share their experience.
Unmatched networking opportunities - don't miss the opportunity to make new connections.
Explore the best practices to optimize your business processes.
Upgrade your personal profile and boost your reputation within your industry.

Industries Attending

Off sourcing

Key Take-away and Special Features

Equipping BPOs: Next Decade.
Innovating Amid Market Dynamic
Robust Data Security Strategies.
Contact Center Security.
Automation for BPO Excellence
Technology Integration Strategies
AI Integration in BPOs.
Emerging Tech Trends.
Cloud Computing Impact.
Navigating Automation Anxiety.
Employee Engagement Vital
Rise of Digital Workforce
Workforce Resilience.
CX Paradigm Innovations.
Distinctive Contact Center
Tech Fusion Panel.

Awards Category

Customer Contact Leader of the Year

Award given to the Executive/Director level contact who manages and directs the entire center including staff, systems and practices.

Nominate Now

The Artificial Intelligence Excellence Awards

The Award will recognize those organizations, who bring AI to Work and apply it to solve real problems.

Nominate Now

Workforce Innovation of the Year

The BIG Innovation Awards recognize those organizations and people who bring new ideas

Nominate Now

Best in Class Remote Contact Center

Recognizing excellence in remote contact center operations, this award honors outstanding performance, innovation, and customer satisfaction in virtual customer service delivery.

Nominate Now

Best Contact Center Training & Development Program

Award presented to the BPO with the overall best design and features to enhance employee satisfaction. It is aimed at centralised centers

Nominate Now

The Cybersecurity Excellence Awards

For cyber security experts, technology developers taking proactive steps to thwart attacks and take preventative measures to remain one-step ahead so responses can be quick and efficient.

Nominate Now

Stratus Awards for Cloud Computing

The 2024 Stratus Awards recognize those companies innovating in the Cloud and offerings that are truly differentiated in the market. As modern consumers and businesses alike adopt more and more cloud-based services rewarding those who are uniquely adding value to our daily lives is increasingly more important.

Nominate Now

2024 Excellence in Customer Service Award

The Award is for Best CX provider in 2024

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BPO Excellence Award 2024

Recognizing exceptional performance and innovation in the BPO industry, the BPO Excellence Award 2024 celebrates excellence, efficiency, and outstanding contributions.

Nominate Now

Best Contact Center Culture

This will represent the Best working Culture management in WFH, WFO in 2024

Nominate Now

Best Place to Work

The Best Places to Work identify the organizations doing all they can to improve the performance by challenging their employees in an environment that makes work fun and engaging

Nominate Now

BPO of the

BPO of the Year recognizes outstanding performance, innovation, and excellence in the Business Process Outsourcing industry, setting benchmarks for industry standards.

Nominate Now

Excellence in Process Optimization

Excellence in Process Optimization involves maximizing efficiency and productivity by refining and improving organizational processes in 2024.

Nominate Now


Why You should Sponsor

Showcase thought-leadership by showing your target market who you are, what you do and why they should get to know you

Chance to renew longstanding connections with existing clients and initiate new business with potential clients

Sponsoring our event offers you the opportunity to reach uniquely targeted audience and reach the decision makers.

Engage and connect with delegates before, during or after the event through a wide range of digital and onsite messaging opportunities

Take the stage and educate your audience on how your company’s technology can drive their business forward to achieve business goal.


The BPO Innovation Summit and Awards provided a stimulating platform for knowledge sharing and thought-provoking discussions. The organizers demonstrated exceptional expertise in curating an engaging event that fostered collaboration and learning among industry leaders. I appreciate their efforts in facilitating an enriching experience that expanded my perspectives and inspired me to speak and share my views even as to explore new avenues for innovation and growth.

Navin Das


Attending the BPO Innovation Summit was a transformative experience, offering profound insights and fostering meaningful connections within the industry. I'm grateful for the opportunity to contribute and look forward to future collaborations.

Gaurav Upadhyay


Thanks for hosting. Appreciate the assortment of speakers and event design to network efficiently.

Harsh Vardhan

Avendus Capital Pvt Ltd

I enjoyed delivering the session and meeting many people.

Gopal Parasnis

Tech Mahindra

It was pleasure to be part of an insightful event

Murli Pawar


According to my experience, it is very helpful as I personally got a lot of good people to meet here. As an HR of the company, it was nice to have such great meetings with the founder & co-founder of the many great companies

Sagar Shetty

Cart Geek

Great conference that I attended after a while. Got great insight and met partners. Good interactions

Nitin Gupta

Coforge BPS

Overall quiet information & enriching to get a strong perspective on the industry ( Present & Future )

Daksh Magpal

Sutherland Global Services

The good and very selective panel helps to get better connections and networking. Good speakers with years of experience to share.

Jigar Shah


Very well-planned and managed. Great event management!!

Manas Padhye

JPM Chase

Overall good presentation.

Sanjay Choithani

Tech Mahindra

Very well-planned and managed. Great event management!!

Manas Padhye

JPM Chase

First of all big congratulations for organizing this event very successful, it is very good conference and very informative. Had an opportunity to network with people

Sairam Kumar Yadalla


I found the Summit truly enriching and the insights and Best Practices / Next Practices shared by speakers extremely energizing and intellectually stimulating. Also, the networking was amazing. Best wishes for the next one!

Shwetank Sharad

Vitti AI

Glimpse of Previous Edition