Delegates
Partners
Speakers
Companies Attended
Value Creation for BPOs and their customers
HIGHER || FASTER || STRONGER
In this new era of Business Process Outsourcing (BPO), transformative changes are
redefining the industry. The integration of cutting-edge technologies, such as
artificial intelligence (AI) and automation, is revolutionizing traditional BPO models.
Companies are navigating through a dynamic landscape, emphasizing data security,
regulatory compliance, and workforce resilience to meet the demands of a rapidly
evolving global market.
The 13th BPO Innovation Summit and Awards 2024, organized by UBS
Forums, are poised to play a crucial role in addressing the challenges faced by the BPO
industry. By fostering a comprehensive dialogue, the summit aims to tackle regulatory
complexities, market dynamics, the seamless integration of technology. As the industry
grapples with the influence of AI and strives to build resilient workforces, this summit
provides a unique platform for industry leaders to collaborate, share insights, and
chart the course for the future of BPO. Through collective efforts, the summit is
dedicated to finding innovative solutions that will propel the BPO sector into a new era
of success and sustainability.
Who should be a part of this Summit
CXO's/ Head/ VP/ President/ Directors:
- Technology
- IT
- Operation
- Delivery
- CX
- Quality
- Information
- Security
- Data
- Analytics
- Service
- Contact Centre
- Transformation
Featured Speakers
Chandra Surbhat
Global head, Digital experience and Transformation, Wipro Enterprise Futuring
Wipro
Swaroop Biswas
Head of Experience Design (UX COE)
Hexaware Technologies
Kartar Saxena
VP - Strategic Business Group
[24]7.ai
Gopal Parasnis
VP - Global Head for Digital Transformation, BFSI
Tech Mahindra
Pravin Thombare
Head of Technology
Epicenter Technologies
Prasad Naik
Vice President - Operations
Teleperformance India
Sundar Hariharan
Head of Digital Center of Excellence
Alorica
Arun Kumar Das
Global Head Learning & Customer Experience
Sutherland
Gurbans Chatwal
Vice President Innovation & Intelligent Automation
Fiserv
Manish Bhilwadkar
Senior Vice President - Quality
Exela Technologies
Rinoo Rajesh
Vice President - Head Digital & Business Transformation Services
ConneQt Business Solutions Ltd.
Jaydip Dhar
Chief Operating Officer (COO)
Mahindra Integrated Business Solutions Pvt. Ltd.
Nilesh Velankar
Head Cloud Delivery
TCS
Loly Vadassery
Chief Human Resources Officer
Datamatics Business Solutions Ltd.
Anand Krishnamoorthy
Director - Risk Management and Compliance
Capita
Kiran Chittar
Business Head (Digital BPS)
3i-Infotech
Dr. Jude Xavier
Senior Director | Human Resources
Omega Healthcare Management Services
Stephen Ernest
Senior Vice President India International Operations
STARTEK
Ram Kumar Chaudhary
Vice President - Business Excellence
GeBBS Healthcare Solutions
Lalit Desiraju
Senior Vice President
Hinduja Global Solutions
Jigar Parikh
Digital Transformation Lead | Director - Intelligent Automation & Tech Led Solutions
Cognizant
Navin Das
Director of Information Security
LTI
Murli Pawar
VP - Technology
SunTec
Chinmay Patra
Director Sales CXTI APAC
Concentrix Daksh Services India Private Limited
Honey Vyas
Vice President - Global Analyst Relations & BI
Transcom
Sachin Chitlange
Vice President - Business Analytics, Data Visualization and AI / ML & Finance Transformation
Capgemini
Key Take-away and Special Features
Equipping BPOs: Next Decade.
Innovating Amid Market Dynamics.
Robust Data Security Strategies.
Contact Center Security.
Automation for BPO Excellence
Technology Integration Strategies
AI Integration in BPOs.
Emerging Tech Trends.
Cloud Computing Impact.
Navigating Automation Anxiety.
Employee Engagement Vital
Rise of Digital Workforce
Workforce Resilience.
CX Paradigm Innovations.
Distinctive Contact Center
Tech Fusion Panel.
Industries Attending
ITES
BPO
Off sourcing
Outsourcing
BFSI
E-commerce
Awards Category
The Artificial Intelligence Excellence Awards
Nominate NowWorkforce Innovation of the Year
Nominate NowBest in Class Remote Contact Center
Nominate NowBest Contact Center Training & Development Program
Nominate NowThe Cybersecurity Excellence Awards
Nominate NowStratus Awards for Cloud Computing
Nominate Now2024 Excellence in Customer Service Award
Nominate NowBPO Excellence Award 2024
Nominate NowBest Contact Center Culture
Nominate NowBest Place to Work
Nominate NowBPO of the Year
Nominate NowExcellence in Process Optimization
Nominate NowBenefits of Attending the Event
Discover new ways to improve your business strategy.
Gain competitive knowledge
Networking is a powerful tool, get the chance to interact with top industry experts in the field, who will share their experience.
Unmatched networking opportunities - don't miss the opportunity to make new connections.
Explore the best practices to optimize your business processes.
Upgrade your personal profile and boost your reputation within your industry.
Pricing
1st Early Bird
Till 9th February 2024
-
Registration Fees - ₹ 10,000 + Taxes
-
Award Nomination Fees
₹ 10,000 + ₹ 5000 + Taxes
2nd Early Bird
Till 9th March 2024
-
Registration Fees - ₹ 12,500 + Taxes
-
Award Nomination Fees
₹ 12,500 + ₹ 5000 + Taxes