Today the key differentiators of successful businesses are flexibility, agility and the ability to cost-
effectively scale up or down in response to customer requirements. RPA delivers on those
differentiators, allowing companies to boost efficiency and productivity, lower costs and reallocate
their human capital to strategic, business-building activities.
The BPO industry is increasingly adopting RPA to add value to their customer’s processes while reducing operational costs. The pace at which automation is supplementing Human Effort in BPO indicates that the marriage between the digital and physical divide is increasingly taking hold. As a result, todays BPOs are reducing process debt while benefiting human lives and experiencing financial gains.
The opportunity to leverage Intelligent Automation to streamline business processes is at the center of attention for many companies as they join the race to compete in a digitized world that demands seamless operations and meaningful value from available resources.
Global Leader Financial Systems Automation
Vice President, IMEA
Director Information Systems
Global Transformation Leader – GSS
Director – Business Excellence
Vice President, Global Head - Solution Design
Since their inception, BPOs have successfully overcome a variety of challenges. In each instance, technology has been the underlying foundation in transforming the industry and moving it forward. Join us (today/tomorrow/date) to discuss how today's challenges are playing a role in further transforming the BPO industry.
By implementing RPA, enterprises can automate processes that are rule-based with intelligent software that doesn't need a human touch to work. While the interest in RPA keeps increasing, there needs to be greater clarity on what the technology entails, and the road to take for optimal implementation and successful scaling.