Today the key differentiators of successful businesses are flexibility, agility and the ability to cost- effectively scale up or down in response to customer requirements. RPA delivers on those differentiators, allowing companies to boost efficiency and productivity, lower costs and reallocate their human capital to strategic, business-building activities.

The BPO industry is increasingly adopting RPA to add value to their customer’s processes while reducing operational costs. The pace at which automation is supplementing Human Effort in BPO indicates that the marriage between the digital and physical divide is increasingly taking hold.  As a result, todays BPOs are reducing process debt while benefiting human lives and experiencing financial gains. 

The opportunity to leverage Intelligent Automation to streamline business processes is at the center of attention for many companies as they join the race to compete in a digitized world that demands seamless operations and meaningful value from available resources.

Our Speakers

Sanjay Lokapur

Sanjay Lokapur

Global Leader Financial Systems Automation


Malay Shah

Malay Shah

Vice President, IMEA

Automation Anywhere

Bharathwaj Ranganathan

Bharathwaj Ranganathan

Senior Director


Vrinda Pai

Vrinda Pai

Director Information Systems


Ajay Bakshi

Ajay Bakshi

Global Transformation Leader – GSS

Xerox Technology Services India LLP

Visukumar Gopal

Visukumar Gopal

Director – Business Excellence

Atos Syntel

Rahul Shah

Rahul Shah

Vice President, Global Head - Solution Design

Wipro Digital

Who should attend?

CXO’s /VP/President /Directors:





Business transformation




11:00 : Opening Remark

11:05 : Making BPO ready for the future

Since their inception, BPOs have successfully overcome a variety of challenges. In each instance, technology has been the underlying foundation in transforming the industry and moving it forward. Join us (today/tomorrow/date) to discuss how today's challenges are playing a role in further transforming the BPO industry.

  • The impact of Automation and Rising Demand of Re-shoring.
  • Given the advent of RPA, will BPO industry emerge as a product of business innovation.
  • Automation and Cloud technologies will be top of every Enterprise agenda.

11:25 : Embracing RPA and Delivering value throughout the Automation Journey

By implementing RPA, enterprises can automate processes that are rule-based with intelligent software that doesn't need a human touch to work. While the interest in RPA keeps increasing, there needs to be greater clarity on what the technology entails, and the road to take for optimal implementation and successful scaling.

  • RPA use case prioritization by identifying suitable processes.
  • An RPA roadmap coupled with a deployment framework should help calibrate production.
  • Strive and adopt newer technology trends for digital transformation.

11:50 : Panel Discussion | The Next Wave of Automation - Scaling with High Value Processes

  • BPO has long used automation tools to reduce costs and improve quality. New advances in RPA open the aperture to automate end to end processes.
  • How are companies leveraging this opportunity to create scale rapidly and improve agility?

12:20 : Q&A and Poll

12:30 : Wrap-Up and Close of Webinar

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