Rethinking Process for better Business solutions!

For almost every industry, the impact of automation and artificial intelligence (AI) has become a significant talking point as we enter the dawn of a long-anticipated future. Automation and robotics are changing the way we live and work.

The pace at which automation is replacing human effort in Business Process Outsourcing (BPO) and Information Technology Enabled Services (ITES) firms, indicates that the gap between the digital-physical divide will be bridged significantly in the coming years, impacting human lives and industries.

Tech BPO Webinar will focus on how one can leverage on Robotic Process Automation to streamline business processes which has been in the center of attention of many companies in today’s competitive era.

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Our Speakers

Shivani Bisht Bhalotia

Shivani Bisht Bhalotia

Regional Sales Leader

Automation Anywhere

Subhendu Mandal

Subhendu Mandal

Head Transformation

Sutherland Global Services

Harshdeep Grewal

Harshdeep Grewal

Head Customer Engagement

Mahindra Integrated Business Solutions Pvt. Ltd.

Nischal Ram

Nischal Ram

Head of Alliances

Tech Mahindra

Rajesh Sethi

Rajesh Sethi

BPO Head Business Process Transformation/ Head of Analytics


Allen D'Souza

Allen D'Souza

Partner – Outsourcing, Intelligent Automation, Digital Transformation, Data Advisory

Mazars India LLP

Imraan Manjira

Imraan Manjira

Interim CIO

Adcorp Holdings Limited

Tarun Mehta

Tarun Mehta

Sr. Director, Industry Marketing

Automation Anywhere

Gautam Chatterji

Gautam Chatterji

Associate Vice President

Larsen & Toubro Infotech Ltd.

Who should attend?

CXO’s /VP/President /Directors:





Process Excellence

Business transformation




12:00 : Opening Remarks

12:05 : BPO Industry Revitalisation through Technology

Growing technology has always been a key contributor in transforming todays BPO Industry .Being one of tech- Savy Industry, the transformation rates are very significant. To match up these ever changing standards one needs to scale up the business processes under the current technological trends.

  • Development of new business models in response to technological trends.
  • Being Proactive and Innovative to stand apart.
  • Embracing Tech Based solution

Imraan Manjira, Enterprise Applications Lead, Adcorp Holdings Limited
Allen D'Souza, Partner – Outsourcing, Intelligent Automation, Digital Transformation, Data Advisory, Mazars India LLP

12:35 : Empowering digital workforce in this digital transformation journey

Key Take aways:

  • What is digital workforce?
  • How is Value Centric Automation is at the heard of digital transformation
  • Digital workforce and its impact in BPO industry

Speaker: Shivani Bisht Bhalotia, Regional Sales Leader, Automation Anywhere

12:50 : Panel Discussion: How BPO Industry is all gearing up to Embrace Automation

  • Striving and adopting new Technology trends to convert themselves into a digital transformation company through automating the Omni-channel way
  • Migration from multi-channels to Omni-channel platform

Panel Moderator :
Tarun Mehta, Sr. Director, Industry Marketing – Automation Anywhere

Panel Members :
Rajesh Sethi, BPO Head Business Process Transformation/ Head of Analytics, TCS
Gautam Chatterji, Associate Vice President, Larsen & Toubro Infotech Ltd
Subhendu Mandal, Head Transformation, Sutherland Global Services
Harshdeep Grewal, Head Customer Engagement, Mahindra Integrated Business Solutions Pvt. Ltd.
Nischal Ram, Head of Alliances, Tech Mahindra

01:20 : Q&A and Poll

01:30 : Wrap-Up and Close of Webinar

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